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Misty Petty

@mistypetty

Implementations Coordinator at LEAP Legal Software who installed 116 firms and 251 users in Q1 2026, 190% above the team average.

United States

Message

At LEAP Legal Software, I own implementations from kickoff to go-live. In Q1 2026, I installed 116 firms and 251 users, 190% above the team per-coordinator average.

I manage the installation pipeline in Salesforce, lead kickoff calls, and coordinate milestones. I also authored an IT readiness guide that helped triple pre-install compliance clearance.

Previously, as a Help Desk Technician at LEAP Legal Software, I supported customers using its matter-based legal accounting platform and closed more than 8,200 cases. I troubleshot the LEAP–QuickBooks integration and helped customers resolve accounting and workflow issues.

Experience

Work history, roles, and key accomplishments

Current

Implementations Coordinator

Current

LEAP Legal Software

Oct 2025 - Present (11 months)

Lead end-to-end SaaS implementations for 85–100 concurrent law firm clients, from kickoff to go-live. Installed 116 firms and 251 users in Q1 2026. Cut kickoff-to-go-live time 58% (68 → 29 days) via proactive risk tracking in Salesforce. Built readiness resources that tripled pre-install environment readiness. Drive post-launch adoption of AI and core workflow features.

Salesforce Jira Gainsight Google Workspace Quickbooks Online API Integration Excel Project Management Client Onboarding Data Migration Technical Troubleshooting

Help Desk Technician

LEAP Legal Software

Jan 2023 - Oct 2025 (2 years 9 months)

Supported law firms on LEAP's legal practice management platform, closing 8,200+ cases and resolving 99.6% without escalation. Set up and troubleshot the LEAP–QuickBooks integration and supported Microsoft 365 migrations and calendar conversions. Wrote process documentation and cut average case age 50% (78 → 39 hours) while averaging 4.7/5 client satisfaction.

Technical Troubleshooting Customer Support QuickBooks Integration General Ledger Accountant Data Integrity Process documentation Microsoft 365 TurboLaw

Client Services Director

Jenny Craig

Nov 2019 - Sep 2020 (10 months)

Built two branches from the ground up, setting up operations, workflows, and staff processes across both offices. Onboarded clients onto personalized programs in Sonic while protecting sensitive client data under HIPAA. Grew new business through B2B partnerships, phone sales, and social media marketing. Recognized in the Walgreens Hot Shots West Division spotlight.