Looking for a job

Kathy Stovall

@kathystovall

Implementation Consultant at Tyler Technologies, maintaining 98% client satisfaction across public-sector ERP engagements.

United States

Message

At Tyler Technologies, I support municipal and public-sector clients using Enterprise ERP solutions, including HRM, Payroll, Talent Management, and System Administration. I lead 15–17 client-facing engagements per month and maintain a 98% client satisfaction rating through discovery, configuration, training, and product demonstrations.

I consult with clients on business processes and software functionality, turning operational challenges into practical recommendations for adoption and workflow improvement. I also coordinate with Sales, Support, and Product teams to address complex client needs, and I was selected to present at PACE client education events and two CONNECT 2026 sessions.

Experience

Work history, roles, and key accomplishments

Current

Implementation Consultant

Current

Tyler Technologies

Jun 2024 - Present (2 years 4 months)

Manage relationships with municipal and public-sector clients across Tyler Enterprise ERP solutions, serving as a trusted advisor to assess business needs and improve system utilization. Lead 15-17 client-facing engagements per month while maintaining a 98% client satisfaction rating.

ERP HRM Payroll Talent Management System Administration Customer Relationship Management Needs Assessment Product Demonstrations Stakeholder Alignment Cross Functional Collaboration problem resolution Escalation Management Client Education Presentation Skills

Team Coordinator

University of Maine

Sep 2022 - May 2023 (8 months)

Led cross-functional team coordination for statewide economic development initiatives, supporting stakeholder alignment and project organization. Developed and maintained a 500-page statewide business database and delivered structured presentations to stakeholders.

Cross functional Coordination Stakeholder Engagement Project Organization Database Management Presentation Skills

Administrative Management Assistant

VJP International Patent Law Firm

Jul 2014 - Aug 2016 (2 years 1 month)

Coordinated high-volume regulatory documentation and deadline-driven filings in a highly regulated international environment, maintaining strict compliance and client commitments. Maintained 100% data accuracy across complex client records and served as a professional point of contact for a diverse, multilingual client base.

Regulatory Compliance Documentation Data Accuracy Client Communication Multilingual Deadline Management

Human Resources Assistant

Missoula Job Service

Jan 2011 - Jan 2012 (1 year)

Improved client service and internal communication by streamlining a high-volume 30-line switchboard and front-desk operation, reducing wait times and improving office efficiency. Conducted needs-focused candidate interviews and delivered personalized technology training and client support.

Client Services Communication Skills Switchboard Operation Candidate Interviewing Technology Training Needs Assessment