@shaniagraham
Customer Service Professional Level II at Town of Gilbert, resolving billing issues and training new hires.
United StatesAt Town of Gilbert, I assist customers by phone, email, and in person, helping resolve account and billing issues and explaining invoices and payment options. I also trained three new hires on these services.
At ADP, I consulted with clients on payroll processing, tax reporting, and employee setup, and trained them to use the payroll system. At the Law Library Resource Center, I assisted litigants with paperwork for injunctions against harassment and orders of protection.
Work history, roles, and key accomplishments
Town of Gilbert
Jan 2022 - Present (4 years 9 months)
Assisted internal and external customers via phone, email, and in person, resolving financial and customer issues. Trained three new hires in customer service procedures.
Managed confidential client and employee information, trained clients on payroll systems, and reviewed payroll for accuracy. Accomplished project requirements by monitoring results and controlling resources.
Law Library Resource Center
Jan 2020 - Dec 2021 (1 year 11 months)
Provided direct customer service to litigants in a self-service legal environment, assisting with paperwork for injunctions and orders of protection. Tracked assistance using computer software.
Education at Work
Aug 2018 - May 2021 (2 years 9 months)
Worked with cardmembers to fix or adjust accounts, collected payments, and set up autopay and financial programs. Left voicemails for cardmembers and third-party contacts as needed.
Degrees, certifications, and relevant coursework
Bachelor of Criminology and Criminal Justice, Criminology and Criminal Justice
2017 - 2021
Grade: Cum Laude
Activities and societies: Dean's List (5 semesters); Relevant coursework: Crime Control Policies, Domestic Violence, Gender, Crime & Criminal Justice, Substantive Criminal Law
Bachelor of Criminology and Criminal Justice from Arizona State University, Tempe, AZ, from August 2017 to May 2021. Graduated Cum Laude and made the Dean's List for five semesters.
Software and tools used professionally
United StatesYou can contact Shania and 90k+ other talented remote workers on Himalayas.
Message ShaniaSign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Join the remote work revolution
Himalayas is the best remote job board. Join over 250,000+ job seekers finding remote jobs at top companies worldwide.
Cheree Jones
Payroll Assistant, Vituity Healthcare
SHAKIL IDREES
Customer Service Representative, LAL Insurance Agency
Jack Walker III
Customer Care – Time & Pay Consultant, Zenefits, LLC / TriNet Group, Inc.
JO ANNA JOHNSON
Claim Customer Service Representative, Cigna Health Care
Tomie Williams
Payroll Support Specialist, Federal Express Corporation
Celeste Reyes
Associate Finance & Operations, University of Arizona
Kevón McKinney
Implementation Consultant, Vensure Employer Solutions
Jose Garcia
Customer Service Representative, CVS Health
Esther Wilkinson
Payroll Coordinator, California Polytechnic State University
Lorren Galloway
Customer Care Representative, Alight