LCLonnie Castillon
@lonniecastillon
Experienced Auto Collision Professional dedicated to customer satisfaction.
United StatesWhat I'm looking for
I am an experienced and driven Auto Collision Professional with a strong commitment to delivering excellent customer experiences. Throughout my career, I have honed my skills in damage analysis and customer service, ensuring that every vehicle is repaired to the highest standards. My journey in the auto collision industry has equipped me with the knowledge and expertise to manage operations effectively while maintaining a focus on quality and efficiency.
As the General Manager at Ozzie’s Body Shop, I oversee daily operations, train staff, and implement new procedures to enhance shop efficiency. My previous role as Shop Manager/Collision Advisor at Pedersen Toyota allowed me to develop strong relationships with customers and insurance adjusters, ensuring smooth negotiations and repairs. I am dedicated to continuous improvement and maintaining OEM certifications, which reflects my commitment to excellence in the auto collision field.
Experience
Work history, roles, and key accomplishments
General Manager
Ozzie's Body Shop
Mar 2022 - Jan 2025 (2 years 10 months)
Oversaw daily operations, ensuring top-tier customer service and quality. Trained and supported office and production staff, implementing new procedures for enhanced shop efficiency.
Shop Manager/Collision Advisor
Pedersen Toyota
Mar 2016 - Aug 2021 (5 years 5 months)
Managed and trained collision office staff, consulting with customers to inspect vehicles and provide written estimates. Maintained strong relationships with insurance adjusters while negotiating repairs.
Collision Advisor
Caliber Collision
Aug 2012 - Sep 2013 (1 year 1 month)
Provided customers with written estimates and maintained communication throughout the repair process. Delivered finished vehicles and addressed any customer concerns.
Education
Degrees, certifications, and relevant coursework
Fort Collins High School
General Education, General Studies
Completed general education curriculum with a focus on Business Management during the senior year. Gained foundational knowledge in business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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