Souliman Staessens
@soulimanstaessens
I provide L1/L2 IT helpdesk support for European Commission users.
BelgiumWhat I'm looking for
I provide L1 and L2 helpdesk support at Brayton Global in partnership with the European Commission.
I handle technical assistance, hardware and software installation, incident ticket management, remote support, and technical problem-solving. My work includes Microsoft operating systems, DNS, Skype, and system administration.
During my internship at Rossel, I installed hardware and software, migrated data, managed calls and incident tickets, and resolved simple issues. I also contributed to preventive and corrective maintenance and hardware and software troubleshooting.
I'm completing a Qualification Certificate as an IT Technician at EPFC and am motivated to continue growing in IT while bringing value to my team and organization.
Experience
Work history, roles, and key accomplishments
Agent Helpdesk L1 & L2
Brayton Global
Aug 2025 - Present (1 year 2 months)
Provides technical support in partnership with the European Commission, handling hardware and software installation and incident ticket management.
Employé
Delhaize Belgium
Feb 2025 - Aug 2025 (6 months)
Worked as an employee at Delhaize Belgium.
Emploi étudiant
Delhaize Belgium
Sep 2022 - Jan 2025 (2 years 4 months)
Worked as a student employee at Delhaize Belgium.
Stagiaire
Rossel
Nov 2024 - Nov 2024 (0 months)
-Installation de matériel et de logiciels, migration de données.
-Gestion des appels téléphoniques, gestion des tickets d'incidents, résolution de problèmes simples.
-Maintenance préventive, maintenance corrective, dépannage hardware et software
Spécialiste en gestion des stocks
SNIPES
Oct 2021 - Dec 2021 (2 months)
Gestion du stock, vente occasionnelle.
Education
Degrees, certifications, and relevant coursework
EPFC
Certificat de qualification de Technicien en informatique., Technologie / technicien en informatique
2022 - 2025
EAFC Uccle
Certificat de qualification d’Educateur, Éducateur spécialisé
2020 - 2021
South Gloucestershire and Stroud College
Diplôme des métiers d'art, Journalisme
2019 - 2020
Sport étude.
Availability
Location
BelgiumAuthorized to work in
Job categories
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