Open to opportunities

Valentin huijlenbroeck

@valentinh

Tech-driven and customer-oriented aspiring Support Specialist transitioning from logistics, eager to grow in IT and help users succeed.

Belgium

Message

What I'm looking for

I seek a remote, international technical support role where I can apply troubleshooting skills, coach users, and grow my application-development expertise in a collaborative team.

I am a motivated, detail-oriented professional transitioning from several years in logistics into technical support while pursuing a Bachelor in Computer Science – Application Development. I combine a customer-oriented mindset with strong analytical skills and a drive to learn.

In logistics roles I managed order preparation, resolved operational and delivery issues, improved workflow efficiency, and supported and coached team members. I have hands‑on experience documenting workflows, troubleshooting, and applying problem-solving autonomy in fast-paced environments.

I am building technical proficiency in C#, basic Java, SQL, Windows and Debian Linux, Git/GitHub, and common SaaS tools (CRM, Zendesk, HubSpot, Jira, Freshdesk). I seek remote, international opportunities where I can grow in technical support and apply my service mindset.

Experience

Work history, roles, and key accomplishments

Current

Order Picker

Current

Maniet/Luxus

Jan 2021 - Present (4 years 9 months)

Managed order preparation and logistics operations, solved operational and delivery issues, and improved workflow efficiency through process documentation and team coaching.

Logistics Operations Troubleshooting Microsoft Office Process Improvement Teamwork Problem Solving

Process Expert

Veepee

Jan 2016 - Jan 2021 (5 years)

Resolved complex return issues, supported and coached team members, and implemented improvements that increased workflow efficiency and communication.

Coaching Communication CRM Ticketing Systems Freshdesk Problem Solving

Education

Degrees, certifications, and relevant coursework

EPHEC – Woluwe

Bachelor in Computer Science, Computer Science – Application Development

2023 -

Pursuing a Bachelor in Computer Science – Application Development through an evening program with a focus on application development and technical support skills.