Eric Ryan
@ericryan
Seasoned Operations leader with over 20 years of experience.
What I'm looking for
I am a seasoned Operations leader with over 20 years of experience in driving strategic initiatives and optimizing processes across various departments. My career has been marked by a strong ability to solve complex problems and make data-driven decisions that enhance operational efficiency. At the University of Phoenix, I have successfully led military operations, achieving a remarkable 14% year-over-year sales growth by streamlining client outreach and building scalable relationship models.
My leadership experience extends to managing cross-functional teams, where I have implemented technology solutions that increased account management capacity by 294%. I pride myself on my investigative nature and my ability to thrive in fast-paced environments, ensuring that I not only meet but exceed organizational goals. My educational background, including an MBA with a 3.93 GPA, complements my extensive practical experience, equipping me with the strategic thinking skills necessary to navigate complex business challenges.
Experience
Work history, roles, and key accomplishments
Sr. Director of Military Operations
University of Phoenix
Jan 2017 - Nov 2024 (7 years 10 months)
Led the Military Operations department, developing strategies, goals, and budgets. Increased segment sales by 14% YoY and optimized processes for efficiency. Implemented technology solutions that grew account management capacity by 294%.
Enrollment Manager/Representative
University of Phoenix
Mar 2005 - Jan 2017 (11 years 10 months)
Led sales teams to exceed goals, achieving a 150% increase in sales. Developed a low-tech solution for customer retention, reducing response time by 70%. Launched a training program that improved new employee ramp-up by 50%.
Helicopter Crew Chief
United States Marine Corps
Mar 2000 - Mar 2005 (5 years)
Led teams of up to 40 Marines in high-pressure environments, ensuring timely project completions. Developed action plans from ambiguous situations, demonstrating strong leadership and problem-solving skills.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Master of Business Administration, Business Administration
2009 -
Grade: 3.93
University of Phoenix
Bachelor of Science, Business Administration
2007 -
Grade: 3.8
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
ericryan.myportfolio.comInterested in hiring Eric?
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