Open to opportunities

Kevin Reid

@kevinreid

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Dedicated support practitioner with strong customer service experience.

United Kingdom

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What I'm looking for

I am looking for a role that allows me to support others while utilizing my communication skills in a collaborative environment.

I am a hard-working individual who thrives on challenges and excels under pressure. My experience spans various roles, including customer service advisor positions at Webhelp and Teleperformance, where I honed my skills in effective communication and problem-solving while assisting a diverse range of customers.

Currently, I work as a Support Practitioner at Richmond Fellowship Scotland, where I support vulnerable adults. This role has deepened my understanding of empathy and patience, allowing me to make a meaningful impact in the lives of those I assist. I am committed to continuous improvement and always seek to create the best outcomes in my work.

Experience

Work history, roles, and key accomplishments

Current

Support Practitioner

Current

Richmond Fellowship Scotland

Jun 2022 - Present (3 years 1 month)

Currently employed full-time as a Support Practitioner, providing assistance to vulnerable adults. Work with a diverse group of individuals on a daily basis, offering essential support.

Support Services Communication Empathy Crisis Intervention

Customer Service Advisor

Teleperformance

Sep 2020 - Apr 2022 (1 year 7 months)

Worked full-time as a Customer Service Advisor for Virgin Money, assisting customers with banking queries. Handled a wide range of customer interactions daily, resolving issues and providing support.

Customer Support Banking Operations Problem Solving Communication Data Management

Customer Service Advisor

Webhelp

Mar 2018 - Jun 2020 (2 years 3 months)

Provided full-time customer service for Vodafone PLC across various campaigns, including customer service, collections, and business customer service. Engaged with a diverse range of customers daily.

Customer Service Conflict Resolution Data Entry Communication Skills

Electrician

East Ayrshire Roads Alliance

Jul 2017 - Dec 2017 (5 months)

Gained practical work experience in a temporary capacity, contributing to road maintenance and electrical tasks. Worked approximately 30-40 hours per week for five months.

Electrical Safety Training High Risk Work Training Teamwork Communication

Education

Degrees, certifications, and relevant coursework

St Joseph's Academy

Higher, Mathematics, Chemistry, Sound Production

Grade: Higher

Activities and societies: Studied a range of subjects including Mathematics, Chemistry, and Sound Production at a higher level, alongside Physical Education and Biology at National 5.

Achieved Higher qualifications in Mathematics, Chemistry, and Sound Production. Also obtained National 5 qualifications in Physical Education and Biology.