Open to opportunities

Kevin Nyabuto

@kevinnyabuto

Message

Results-driven customer support professional with six years of experience.

Kenya

Message

What I'm looking for

I am looking for a role that fosters collaboration, values efficiency, and offers opportunities for professional growth.

I am a results-driven customer support professional with over six years of experience in overseeing customer support and project coordination. My career has been marked by measurable improvements, such as coordinating customer support services for over 9000 registered growers, achieving a customer satisfaction score of 90%. I have established key buyer partnerships that increased revenue by 3.58% through the production and sale of premium teas, and I have empowered team members to take ownership of tasks based on their strengths, resulting in an 8% improvement in employee productivity.

My expertise lies in managing cross-functional teams to execute customer support services while ensuring compliance with international standards such as ISO 9001:2015 and Rainforest Alliance certifications. I am adept at leveraging collaboration and data analysis tools to streamline processes and align team performance with organizational goals. I am now seeking to bring my proven expertise and track record of success to a remote customer support role, contributing to organizational growth and efficiency.

Experience

Work history, roles, and key accomplishments

Current

Field Services Coordinator

Current

Kenya Tea Development Agency (KTDA)

Nov 2022 - Present (2 years 7 months)

Coordinated customer support services for over 9000 registered growers, achieving a customer satisfaction score of 90%. Improved green leaf quality by 9.9% and enhanced factory rankings through effective quality control processes. Managed logistics and conducted training sessions on sustainable farming techniques.

Customer Support Stakeholder Engagement Quality Control Team Leadership Data Analysis Operations Management Process Optimization Performance Monitoring Training

Assistant Production Manager

Kenya Tea Development Agency (KTDA)

Jul 2022 - Nov 2022 (4 months)

Improved tea auction price per kilogram by 23.36% through quality monitoring and defect resolution. Coordinated production schedules and ensured compliance with ISO standards. Conducted training for staff on quality control measures.

Production Management Quality Control Resource Allocation Team Leadership Training Operations Management Process Optimization Performance Monitoring

Assistant Production Manager

Kenya Tea Development Agency (KTDA)

Jul 2021 - Jul 2022 (1 year)

Increased auction price per kilogram of made tea by 23.36% through quality checks. Streamlined production schedules and enforced safety measures to maintain compliance with industry standards.

Production Management Quality Control Team Leadership Resource Allocation Operations Management Process Optimization Performance Monitoring Training

Management Trainee

Kenya Tea Development Agency (KTDA)

Aug 2019 - Jul 2021 (1 year 11 months)

Reduced production costs by 6.43% and increased revenue by 3.58% through efficient resource utilization and establishing buyer partnerships. Conducted meetings to align production objectives and ensure compliance with HACCP standards.

Resource Allocation Team Collaboration Quality Assurance Process Optimization Performance Monitoring Data Analysis Training

Education

Degrees, certifications, and relevant coursework

Moi University

Bachelor of Science, Agriculture Economics and Resource Management

2011 - 2015

Studied Agriculture Economics and Resource Management, focusing on the economic principles and resource management strategies applicable to agricultural practices.