kevin mboya

I've supported customers at CCI Kenya by responding to inquiries across calls, email, chat, and social media. I also process customer transactions and provide information on company products.

Previously, I worked with Rev.com as a transcriptionist and captioner, converting audio into written text and synchronizing captions with audio and video. My work included identifying speakers and sounds to help make media accessible to deaf and hard-of-hearing viewers.

As a legal intern at Kulecho and Musomba & Co Advocates, I conducted client interviews, performed legal research and analysis, drafted documents, and supported legal aid drives. I also handled front-office duties and worked on case files under supervision.

I'm motivated by solving complex issues, staying teachable, and improving how I contribute to the workplace. I bring attention to detail, active listening, strong communication, empathy, resourcefulness, and dependable timekeeping.