Lina Odera
@linaodera
Customer-focused professional with strong communication and legal support experience.
What I'm looking for
I am a methodical, results-driven customer service and legal support professional with hands-on experience in client-facing roles and office administration. I have proven ability to manage high volumes of inquiries, resolve complaints, and follow through on support tickets with professionalism and efficiency.
My legal support background includes drafting and reviewing legal documents, filing with courts and registries, and organizing client files, gained through roles as a legal assistant and legal intern. I combine these skills with strong interpersonal, persuasive, and written communication abilities to support teams and clients effectively.
I am eager to contribute to an ethical, dynamic organization where I can continue to grow professionally, apply effective time-management and conflict-resolution skills, and deliver consistent, high-quality service.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance
Feb 2022 - Jul 2025 (3 years 5 months)
Resolved customer complaints and managed a high volume of inquiries, improving response times and ensuring timely ticket follow-up while maintaining professional client interactions.
Legal Assistant
Agina and Associates Advocates
Jun 2019 - Mar 2020 (9 months)
Drafted and reviewed legal documents, organized and tracked client files, and filed documents with courts and registries to support case management and firm operations.
Legal Intern
Odero and Company Advocates
Jan 2017 - Jan 2018 (1 year)
Handled correspondence, drafted basic legal documents, and assisted with clerical tasks and file management to support the firm's daily operations.
Education
Degrees, certifications, and relevant coursework
Kenya School of Law
Diploma in Legal Practice, Legal Studies
2020 - 2022
Attended the Kenya School of Law from 2020 to 2022 for professional legal training and practical skills development.
St. Elizabeth High School
High School Certificate, Secondary Education
2008 - 2011
Completed secondary education at St. Elizabeth High School from 2008 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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