kevin kiprop

At Safaricom, I helped customers with questions and concerns, staying patient and clear even when situations were stressful.

I worked out what was causing each issue and either resolved it or passed it to the right team with the details they needed.

I followed up on open cases so customers knew where things stood, and kept accurate notes so colleagues could pick up where I left off.

I’m looking to bring that same care and reliability to a remote virtual assistant role, especially in travel, where clear communication and good timing matter.