Looking for a job

kevin kiprop

@kevinkiprop1

Virtual assistant candidate with Safaricom customer care experience, following up on open cases and keeping customers informed.

Kenya

Message

What I'm looking for

I’m looking for a remote virtual assistant role, especially in travel, where clear communication and good timing matter.

At Safaricom, I helped customers with questions and concerns, staying patient and clear even when situations were stressful.

I worked out what was causing each issue and either resolved it or passed it to the right team with the details they needed.

I followed up on open cases so customers knew where things stood, and kept accurate notes so colleagues could pick up where I left off.

I’m looking to bring that same care and reliability to a remote virtual assistant role, especially in travel, where clear communication and good timing matter.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Safaricom

Jan 2024 - Jan 2025 (1 year)

Handled customer inquiries with patience and clarity, resolved issues or escalated them with full details, and followed up on open cases to keep customers informed. Maintained accurate notes and managed a steady flow of enquiries in a fast-paced environment.

Customer Support Problem Solving Communication Skills Follow up Multitasking Attention To Detail Documentation