Open to opportunities

Professor Abdull

@professorabdull

Customer-focused remote support and data entry assistant, delivering accurate solutions through clear written communication and research.

Kenya

Message

What I'm looking for

I’m looking for a remote customer support opportunity where I can respond to inquiries via chat/call/email, troubleshoot issues, maintain accurate records, and use online research to deliver clear, reliable solutions to customers.

I’m a customer-focused remote support professional with experience in data entry, online research, and customer communication. I’m driven by clear, accurate answers and a positive customer experience.

In my current role, I respond to customer inquiries through written communication channels and help identify and diagnose customer issues. I provide accurate information or solutions, maintain organized records, and collaborate with clients while following structured guidelines.

I also conduct online research to verify information and find solutions to customer questions. I’m comfortable working independently while staying aligned with team expectations and service quality.

I bring strong English communication, problem-solving, and attention to detail. I’m fluent in English, Kiswahili, and Somali, and I enjoy multitasking while managing time effectively.

Experience

Work history, roles, and key accomplishments

Current

Remote Data Entry Support

Current

Freelance

Jan 2024 - Present (2 years 5 months)

Respond to customer inquiries via written communication, diagnose issues, and provide accurate information or solutions. Maintain organized customer records and conduct online research to verify information and resolve questions while following client service guidelines.

Customer Support Data Entry Online Research Written Communication Microsoft Excel Microsoft Word Time Management

Customer care

Safaricom

Nov 2025 - Mar 2026 (4 months)

Handled customer inquiries and complaints, provided product support, and resolved issues efficiently. Maintained accurate records and followed up on pending cases to ensure customer satisfaction.