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Joellee Matthews

@joelleematthews

Hospitality operations professional at Grand Geneva Resort and Spa who coordinated guest services, room assignments, and daily reports.

Jamaica

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At Grand Geneva Resort and Spa, I handled guest check-ins and check-outs, coordinated room assignments, and ran daily reports as a Guest Service Agent. I also resolved guest concerns and communicated with other departments to support smooth operations.

Earlier at Grand Geneva Resort and Spa, I delegated daily tasks to room attendants and housemen as a Housekeeping Supervisor, and inspected rooms and public areas. For my final-year project, I led and directed work on creating linkages between local furniture manufacturers and hotels in Jamaica.

Experience

Work history, roles, and key accomplishments

Guest Service Agent

Grand Geneva Resort and Spa

Jul 2025 - Jan 2026 (6 months)

Managed guest check-in and check-out processes while ensuring a positive first and last impression. Resolved guest concerns promptly and coordinated room assignments and daily reports.

Guest Service Cash Handling Communication Skills Coordination Opera PMS

Housekeeping Supervisor

Grand Geneva Resort and Spa

Feb 2025 - Jul 2025 (5 months)

Delegated daily tasks to room attendants and housemen to ensure efficient workflow. Inspected guest rooms and public areas to maintain high cleanliness and quality standards.

Housekeeping Management Team Leadership Quality Control Inventory Management

Food and Beverage Team Member

Kennywood Amusement Park

May 2024 - Sep 2024 (4 months)

Prepared and served food items, maintained a clean and organized work area, and provided excellent customer service. Resolved guest concerns professionally.

Food Service Customer Service Problem Solving Cleanliness

Intern

Courtyard by Marriott

Jan 2024 - Apr 2024 (3 months)

Assisted in checking in and checking out guests, performed HR duties, and assisted with engineering tasks around the property. Prepared and maintained meeting rooms.

Guest Service HR Support Engineering Support Meeting Room Preparation

Server

YMCA Blue Ridge

May 2022 - Sep 2023 (1 year 4 months)

Delivered professional and courteous guest service in a high-volume dining environment. Prepared, maintained, and cleared dining tables to ensure cleanliness and organization.

Customer Service Dining Room Management Communication Skills Organization

Administrative Assistant

Nexx Stepp Lifelong Educational Services

Jul 2021 - Aug 2021 (1 month)

Greeted and assisted guests professionally, prepared documents for the Administrator, and assisted with teaching and supporting students. Created social media content and posts.

Administrative Support Documentation Preparation Teaching Assistance Social Media Content Creation

Education

Degrees, certifications, and relevant coursework

University of Technology, Jamaica

Bachelor of Science, Hospitality and Tourism Management

2020 - 2024

Grade: Upper Second Class Honours

Activities and societies: Member of the College of Business Administration Honours Society (2021)

Bachelor of Science in Hospitality and Tourism Management with a major in Hotel and Resort Management, awarded with Upper Second Class Honours.

Morant Bay High School

High School Diploma, General Secondary Education

2014 - 2020

Completed secondary education with CSEC subjects including Principles of Business, Principles of Accounting, Mathematics, EDPM, Food and Nutrition, English A, Additional Mathematics, Economics, and HSB.