At GGA Solutions, I handled complex insurance inquiries through chat and email in English and Spanish. I advised clients on coverage and processed claims while maintaining accurate records in Kustomer.
I also focused on quality, customer satisfaction, and response-time measures while resolving tickets.
At PartnerHero, I analyzed user-reported cases and made decisions based on terms and conditions to mitigate risks. I documented findings and reported suspicious activity.
At Unity, I scheduled patient and provider appointments, managed refills, handled urgent medical cases, and referred clinical cases to pharmacies and suppliers. At Walmart USA, I handled order and shipment inquiries and processed orders, replacements, and refunds.
