Open to opportunities

Kevin Artz

@kevinartz

I am an American living in Ukraine for 6 years and have strong computer skills. I am a very fast typer and efficient with my work.

Ukraine

Message

What I'm looking for

I’m seeking an opportunity where I can utilize my skills, adaptability, and strong work ethic to contribute effectively to a team—bringing reliability and dedication to support organizational success.

I’m a technical and IT support professional focused on delivering reliable customer service, solving problems fast, and keeping systems running smoothly. I bring adaptability and a strong work ethic to every role where reliability and dedication matter.

In technical support and customer service roles, I handled service calls, troubleshot technical issues, and worked with customers to resolve problems efficiently. I also installed and maintained security systems, including keycard access and low-voltage systems.

My background also includes hands-on technical operations and repairs, from managing and maintaining CNC machines to supporting coworkers with training and troubleshooting. I’m comfortable working independently, maintaining clean, organized systems and documentation, and improving day-to-day workflows.

Across IT support experience, I repaired desktops, laptops, and mobile devices (including screen replacements), set up home and small business networks, and supported businesses and individuals with on-call IT support and server administration. I’ve also supported remote customers using Slack, Zoom, and Google Drive, backed by certifications in security system training, CPR/First Aid, and electrical training.

Experience

Work history, roles, and key accomplishments

Technical Support & Security

CEC Communications Engineering Company

Dec 2018 - Nov 2019 (11 months)

Provided technical support and customer service during service calls, troubleshooting and resolving customer technical issues. Installed and maintained security systems including keycard access and other low-voltage solutions.

Technical Support Customer Service Troubleshooting Security Systems Attention To Detail

CNC Machine Operator

Generac Power Systems

May 2016 - Nov 2018 (2 years 6 months)

Managed and maintained CNC machines to ensure smooth operation, supporting CNC setup and day-to-day operation. Assisted coworkers with equipment usage and maintained a clean, organized work environment.

CNC Setup Equipment Maintenance Support Operations Training Process Adherence Problem Solving

IT Support Technician

Computer Fusion LTD

Jan 2013 - Oct 2013 (9 months)

Provided IT support, troubleshooting, and computer repairs for customers, including desktop, laptop, and mobile device repairs such as screen replacements. Educated customers on software, security, and maintenance best practices, and set up home/small business networks.

IT Support Troubleshooting Customer Education

Data Entry & IT Support

Bamco Real Estate

May 2007 - Feb 2008 (9 months)

Performed data entry and maintained business records while supporting company IT. Provided IT support and maintained company servers, contributing to cost-saving solutions and business process improvements.

Data Entry Record Management IT Support Troubleshooting Process Improvement

On-Call IT Support

Mainframe Information Systems

May 2007 - Jan 2008 (8 months)

Provided on-call IT support and server administration for businesses and individuals. Built LAN cable infrastructure and traveled to job sites to diagnose and resolve technical issues.

Server Administration Networking Troubleshooting Diagnostics Remote Support