Michael Yunes
@michaelyunes
IT Support Specialist (L1/L2) delivering reliable help desk support through troubleshooting, identity, and virtualization.
United StatesWhat I'm looking for
I’m a dedicated IT Support Specialist (L1/L2) with hands-on experience troubleshooting hardware, supporting users, and keeping field operations running smoothly. I manage identity and access work, user lifecycle operations (onboarding/offboarding), and detailed technical documentation.
In my current role, I perform technical troubleshooting for mobile hardware and logistics devices, ensuring uninterrupted field operations. I also provide direct user onboarding support and maintain data integrity for remote reporting, aligned with organizational standards.
Previously, I coordinated IT support operations end to end—handling hardware diagnostics, remote software resolution, and client-facing technical communications.
My technical focus spans Active Directory (User/Group management, password support, OU management, and basic GPO testing), VPN troubleshooting, and remote support tools like AnyDesk and TeamViewer. I also administer virtualization environments with Proxmox VE and VirtualBox, while currently finalizing my CompTIA A+ certification to strengthen my remote and on-site help desk impact.
Experience
Work history, roles, and key accomplishments
Harm Reduction Specialist
OnPointNYC
Feb 2024 - Present (2 years 4 months)
Performed L1/L2-style troubleshooting for mobile hardware and logistics devices to keep field operations running. Provided user onboarding support and managed operational documentation and remote reporting data integrity.
Assistant Manager (Soporte Técnico)
Soluciones Yunes SRL
Jan 2012 - Dec 2023 (11 years 11 months)
Coordinated IT support operations including hardware diagnostics, technical quoting, and remote software issue resolution. Streamlined documentation and timelines for hybrid infrastructure projects and improved accuracy of client-facing technical communications.
Quality Control Inspector
Ministry of Industry & Commerce
Feb 2021 - Apr 2022 (1 year 2 months)
Conducted technical inspections and produced analytical findings to support compliance and quality improvement. Documented operational outcomes to enable strategic decision-making and process optimization.
Education
Degrees, certifications, and relevant coursework
Michael hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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