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Kevin Abraham

@kevinabraham

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I lead HR transformation, workforce planning, and digital-HR delivery across regulated industries.

United States

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What I'm looking for

I'm looking to lead people strategy, HR transformation, workforce planning, and digital-HR programmes for an international organisation, ideally in Malta. I value work that improves HR service delivery, employee experience, and scalable operating models through technology and automation.

At HCA Healthcare, I lead HR transformation and analytics initiatives that connect HCM and service-management platforms, streamline onboarding, and automate manual HR workflows. I facilitate requirements workshops, define KPIs for AI-powered HR virtual agents, and direct UAT through deployment.

Across HCA's TriStar Division, I managed software enhancements for more than 15 facilities from requirements through go-live, while building prototypes, user guides, and training materials that improved adoption. Earlier at Cigna, I directed a regulated B2B system migration, coordinating vendors and internal teams to protect compliance and data integrity.

I've also owned workforce planning and forecasting for multi-site contact-centre operations at Kepro, delivering staffing, outage, and capacity recommendations to senior leaders. My background includes SQL, benefits-system implementation, payroll and data-file auditing, and support for large-scale client onboarding.

I bring people strategy, programme delivery, HCM enablement, and generative AI automation together to improve HR service delivery and employee experience. I'm relocation-ready for Malta and eligible through the Key Employee Initiative and EU Blue Card routes.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Analyst

Current

HCA Healthcare

Nov 2022 - Present (3 years 9 months)

Led HR transformation initiatives integrating HCM and service-management platforms to streamline onboarding and automate manual HR workflows. Facilitated stakeholder workshops to capture requirements and define KPIs for an AI-powered HR virtual agent.

Product Analyst

HCA Healthcare

Feb 2021 - Jul 2021 (5 months)

Led documentation-system reviews and resolved workflow issues, improving turnaround time. Delivered data-driven recommendations and leadership reporting on support trends and system performance.

Data Analysis Reporting Documentation Workflow Optimization Process Improvement Excel Project Management Application Development Requirements Analysis Requirements Documentation Requirements And Design

Business Analyst

Cigna

Sep 2020 - Jun 2021 (9 months)

Directed a B2B system migration in a regulated insurance environment, coordinating vendors and internal teams to ensure compliance and data integrity. Standardised documentation and vendor specifications; resolved automation issues to improve batch-processing reliability.

Vendor Management Compliance Data Integrity Documentation Automation Batch Processing B2B System migration FTP SFTP FTP SFTP Excel Documentation Review Documentation Preparation Document Management Data Integration Data Infrastructure

Workforce Management Analyst

Kepro

Jun 2019 - Oct 2020 (1 year 4 months)

Owned workforce planning and forecasting across multi-site contact-centre operations, building tactical staffing and outage plans to sustain service levels. Presented workforce analytics and staffing recommendations to senior leadership.

Workforce Planning Forecasting Five9 Staffing Analytics Reporting Leadership Communication

Analyst

Intelometry

May 2018 - Jun 2019 (1 year 1 month)

Negotiated client contracts and delivered forecast reporting to support strategic decisions. Partnered with developers to refine SQL queries and enhance system functionality.

Contract Negotiation Forecasting Reporting SQL Client Relations

Business Systems Analyst

Empyrean Business Solutions

Sep 2016 - Apr 2018 (1 year 7 months)

Led implementation of health-benefits systems, including SQL development and HTML templates, and audited payroll and data files for compliance and accuracy. Supported call-centre setup and case management for large-scale client onboarding.