Open to opportunities

Jack Osborn

@jackosborn

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Strategic HRIS Project Manager and ServiceNow developer delivering global implementations and data-driven HR solutions.

United States

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What I'm looking for

I'm seeking a senior HRIS/ServiceNow role where I can lead full-lifecycle implementations, drive automation, and improve HR systems in a collaborative, mission-driven team.

I am a strategic and detail-oriented HRIS Project Manager with 7+ years leading full lifecycle software implementations and supporting global HR operations. I specialize in ServiceNow development, data analysis, and cross-functional collaboration.

At the U.S. Army CHRA I enhanced custom ServiceNow applications and contributed to HRSD, ITSM, Change Mgmt, and SPM configurations using JavaScript, HTML, CSS, SQL, XML and REST. I authored 600+ ServiceNow reports, published live dashboards, and improved ServiceNow HRSD for a population of 300k+ DoD employees.

I drive full project lifecycles from concept to deployment using Agile and Waterfall methodologies and liaise with stakeholders across 5 countries to manage post-release operations, training, and support. I built requirements, charts, and timelines and supported mass actions and RPA scripting using UFT/Citrix.

I hold ServiceNow CAD, ServiceNow CIS-HRSD, ServiceNow CSA and CompTIA Security+ certifications and bring strong skills in Project Management, Automation, SharePoint, Visio, Microsoft 365 and Gen AI tools. I'm motivated to join teams that value data-driven HR solutions, continuous improvement, and clear stakeholder communication.

Experience

Work history, roles, and key accomplishments

Current

HRIS Project Manager & Developer

Current

U.S. Army Civilian Human Resources Agency

Nov 2021 - Present (3 years 9 months)

Manage global HR systems and lead full-lifecycle ServiceNow implementations, enhancing custom applications and configurations across HRSD, ITSM, and SPM. Liaise with stakeholders across 5 countries and oversee post-release operations, training, and support.

ServiceNow JavaScript SQL REST APIs HTML CSS Agile HRIS ITSM SPM Stakeholder Management

HR Information Systems Business Analyst

U.S. Army Civilian Human Resources Agency

May 2020 - Nov 2021 (1 year 6 months)

Authored 600+ ServiceNow reports, published live dashboards, and improved ServiceNow HRSD for a population of 300k+ DoD employees. Managed user administration and built requirements, charts, and timelines before transitioning responsibilities to a support team.

ServiceNow Reporting Dashboarding SQL Survey Design Requirements Gathering Stakeholder Management

HR Information Systems Specialist

U.S. Army Civilian Human Resources Agency

Feb 2016 - May 2020 (4 years 3 months)

Managed user accounts and developed reports/scripts across multiple CHRA and Army HR systems to support mass actions and updates. Created demos and guides for system enhancements, developed RPA scripts (UFT/Citrix), and administered SharePoint during early ServiceNow implementation.

Reporting RPA (UFT)SharePoint ServiceNow SQL Scripting Documentation

Solutions Specialist

Verizon Wireless

Jan 2015 - Jun 2015 (5 months)

Delivered custom technical solutions and troubleshooting in retail, trained customers on device use, and supported sales goals through hands-on demonstrations. Provided technical support and guidance to improve customer experience and adoption.