Jack Osborn
@jackosborn
Strategic HRIS Project Manager and ServiceNow developer delivering global implementations and data-driven HR solutions.
United StatesWhat I'm looking for
I am a strategic and detail-oriented HRIS Project Manager with 7+ years leading full lifecycle software implementations and supporting global HR operations. I specialize in ServiceNow development, data analysis, and cross-functional collaboration.
At the U.S. Army CHRA I enhanced custom ServiceNow applications and contributed to HRSD, ITSM, Change Mgmt, and SPM configurations using JavaScript, HTML, CSS, SQL, XML and REST. I authored 600+ ServiceNow reports, published live dashboards, and improved ServiceNow HRSD for a population of 300k+ DoD employees.
I drive full project lifecycles from concept to deployment using Agile and Waterfall methodologies and liaise with stakeholders across 5 countries to manage post-release operations, training, and support. I built requirements, charts, and timelines and supported mass actions and RPA scripting using UFT/Citrix.
I hold ServiceNow CAD, ServiceNow CIS-HRSD, ServiceNow CSA and CompTIA Security+ certifications and bring strong skills in Project Management, Automation, SharePoint, Visio, Microsoft 365 and Gen AI tools. I'm motivated to join teams that value data-driven HR solutions, continuous improvement, and clear stakeholder communication.
Experience
Work history, roles, and key accomplishments
HRIS Project Manager & Developer
U.S. Army Civilian Human Resources Agency
Nov 2021 - Present (4 years 7 months)
Manage global HR systems and lead full-lifecycle ServiceNow implementations, enhancing custom applications and configurations across HRSD, ITSM, and SPM. Liaise with stakeholders across 5 countries and oversee post-release operations, training, and support.
HR Information Systems Business Analyst
U.S. Army Civilian Human Resources Agency
May 2020 - Nov 2021 (1 year 6 months)
Authored 600+ ServiceNow reports, published live dashboards, and improved ServiceNow HRSD for a population of 300k+ DoD employees. Managed user administration and built requirements, charts, and timelines before transitioning responsibilities to a support team.
HR Information Systems Specialist
U.S. Army Civilian Human Resources Agency
Feb 2016 - May 2020 (4 years 3 months)
Managed user accounts and developed reports/scripts across multiple CHRA and Army HR systems to support mass actions and updates. Created demos and guides for system enhancements, developed RPA scripts (UFT/Citrix), and administered SharePoint during early ServiceNow implementation.
Solutions Specialist
Verizon Wireless
Jan 2015 - Jun 2015 (5 months)
Delivered custom technical solutions and troubleshooting in retail, trained customers on device use, and supported sales goals through hands-on demonstrations. Provided technical support and guidance to improve customer experience and adoption.
Education
Degrees, certifications, and relevant coursework
Kansai Gaidai University
Study Abroad Program, Study Abroad
2014 -
Study abroad semester at Kansai Gaidai University in Hirakata, Japan during Fall 2014.
Indiana University of Pennsylvania
Bachelor of Arts, Sociology
2010 - 2014
Grade: 3.76 GPA
Completed a Bachelor of Arts in Sociology with a 3.76 GPA from 2010 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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