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Kevin Rivas


HI! I'm an experienced Business Analyst located in Guatemala City. Thanks for reaching out!


What I'm looking for

I'm searching for an opportunity where I can share my knowledge and experience with others, but also be able to receive new knowledge and grow as a better person.

Hi! With 6 years of customer service and people managment experience, I'm searching for a new opportunity with you. I know that my people skills, data managment and service experiences will be worthy for a new opportunity. I'm always open to learn something new and gain new friends and experience in order to develop myself and help others reach greatness.


Conduent logoCO

International Direct & Trade Support

Sep 2021 - Oct 2022 (1 year 1 month)

I joined Conduent and took part on Royal Caribbean's responsabilities by assisting travel agencies on the LACAR and EMEA region with guest logistics and cases regarding pre & post cruise inquiries. Took part on the navy's successful return to sailing program after Covid-19 pandemic situation.

HCL logoHC

Cloud App Analyst


Aug 2020 - Sep 2021 (1 year 1 month)

I joined HCL and took part on their proctoring program with Pearson Education. I was responsible for candidate test monitoring and reviewing so the candidates were able to receive their certifications by documenting and correcting misleading candidate behaviors and app issues.

24/7 Intouch logo2I

Operations Assistant

24/7 Intouch

May 2020 - Aug 2020 (3 months)

I Joined 24/7 Intouch in order to improve team's KPI's. The project was focused to improve team's customer service and customer experience. Also took part on some scheduling operations and team's metrics improved in about 20% after the project ended.

Allied Global logoAG

Customer Care Representative - Tier 2

Allied Global

Apr 2019 - May 2020 (1 year 1 month)

I joined Allied Global to help them with the development of a technical support team regarding a US based phone company. Provided technical support via phone to customers with eventual fast & short sales.

&Cafe logo&C

Shop Manager


May 2017 - Apr 2019 (1 year 11 months)

I joined &Cafe team as a barista, and with my promotion I got in charge of one store. With te help of my baristas, we reached a new sales record and great customer service. I was responsible of train the newcomers and also the store managment.

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