I'm searching for an opportunity where I can share my knowledge and experience with others, but also be able to receive new knowledge and grow as a better person.
KR
Looking for a job
Kevin Rivas
@kevin_rivas
Hey, I'm Kevin! I love optimizing workflows, leading teams, and driving impact. Let's connect!
GuatemalaWhat I'm looking for
Experienced Team Leader and Customer Success & Technical Support Specialist, skilled in optimizing operations, driving performance and mentoring high performing teams. Passionate about continuous improvement and innovation, I excel in problem solving, KPI management, and strategic collaboration to deliver impactful results. Fluent in English and Spanish, bringing a global perspective to customer experience and technical solutions.
Experience
Work history, roles, and key accomplishments
COI joined Conduent and took part on Royal Caribbean's responsabilities by assisting travel agencies on the LACAR and EMEA region with guest logistics and cases regarding pre & post cruise inquiries. Took part on the navy's successful return to sailing program after Covid-19 pandemic situation.
HCCloud App Analyst
HCL
Aug 2020 - Sep 2021 (1 year 1 month)
I joined HCL and took part on their proctoring program with Pearson Education. I was responsible for candidate test monitoring and reviewing so the candidates were able to receive their certifications by documenting and correcting misleading candidate behaviors and app issues.
2IOperations Assistant
24/7 Intouch
May 2020 - Aug 2020 (3 months)
I Joined 24/7 Intouch in order to improve team's KPI's. The project was focused to improve team's customer service and customer experience. Also took part on some scheduling operations and team's metrics improved in about 20% after the project ended.
AGCustomer Care Representative - Tier 2
Allied Global
Apr 2019 - May 2020 (1 year 1 month)
I joined Allied Global to help them with the development of a technical support team regarding a US based phone company. Provided technical support via phone to customers with eventual fast & short sales.
&CShop Manager
&Cafe
May 2017 - Apr 2019 (1 year 11 months)
I joined &Cafe team as a barista, and with my promotion I got in charge of one store. With te help of my baristas, we reached a new sales record and great customer service. I was responsible of train the newcomers and also the store managment.
Education
Degrees, certifications, and relevant coursework
Kevin hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
GuatemalaAuthorized to work in
Salary expectations
20k-52k USD
Social media
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