@ketteruser
Customer Care Specialist at Everyday Dose who supported e-commerce customers and maintained a 98% quality score.
PortugalAt Everyday Dose, I supported customers with orders, subscriptions, and product questions in a fast-paced e-commerce environment, maintaining a 98% quality score.
At Teleperformance, I provided chat and phone support for Bolt ride-hailing users, handling customer service, safety inquiries, and fraud reviews.
Earlier, I guided customers through kitchen design at Baltest Mööbel OÜ and Nebecol OÜ, and designed visual compositions, furniture layouts, and project documentation in design roles.
Work history, roles, and key accomplishments
Everyday Dose
Oct 2025 - Jun 2026 (8 months)
Supported customers with orders, subscriptions, and product questions in a fast-paced e-commerce environment while maintaining a 98% quality score.
Teleperformance
Feb 2024 - Feb 2025 (1 year)
Provided chat and phone support for Bolt ride-hailing users, handling customer service, safety inquiries, and fraud reviews.
Vebilo OÜ
Jul 2023 - Dec 2023 (5 months)
Designed visual compositions for social media advertisements for platforms such as Facebook, Instagram, and Google Ads.
Baltest Mööbel OÜ | Nebecol OÜ
Dec 2019 - Jun 2022 (2 years 6 months)
Guided customers through the kitchen design process, including selecting styles, colors, and materials.
Eluviis OÜ
Feb 2018 - May 2018 (3 months)
Designed furniture layouts, created graphic designs, and prepared project documentation.
Degrees, certifications, and relevant coursework
Vocational Education Certificate, Decorator
Earned a Vocational Education Certificate in Decorator from Tartu Art School.
UI/UX - User Experience and User Interface Design + Mentoring program, UI/UX Design
Completed a UI/UX design and mentoring program focused on user experience and user interface design.
Software and tools used professionally
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