Open to opportunities

Keti Kochashvili

@ketikochashvili

Client Support Specialist delivering 95%+ satisfaction through empathetic issue resolution and optimized case management.

Georgia

Message

What I'm looking for

I’m looking for a remote-friendly client support role where I can use empathetic issue resolution, case management, and proactive follow-up to improve customer satisfaction, retention, and operational efficiency in a supportive team.

I’m a results-driven Client Support Specialist with 2+ years of high-volume customer interaction, consistently delivering 95%+ satisfaction. I help drive client retention by coordinating workflows, handling empathetic issue resolution, and improving loyalty through proactive, organized support.

In insurance and healthcare environments, I manage daily patient check-ins and accurate digital documentation, reducing wait times by 30%. I also coordinate appointments and referrals, improving care continuity and reducing billing delays by 25% through careful case management and follow-up.

Experience

Work history, roles, and key accomplishments

Client Support Associate

Alpha Insurance Company

Jan 2025 - Present (1 year 5 months)

Managed 40–50 patient visits daily by ensuring timely check-ins and accurate digital documentation, reducing patient wait times by 30%. Coordinated appointments and referrals, improving care continuity and cutting billing delays by 25%, while maintaining 95%+ satisfaction through prompt issue resolution.

Customer Support Case Management Insurance Eligibility Digital Documentation Workflow Optimization Empathetic Issue Resolution

Sales & Customer Support

Children's Retail & Café - Petit Bazar

Jan 2022 - Present (4 years 5 months)

Served 50–60 customers daily with fast, friendly service, achieving 95%+ customer satisfaction. Delivered personalized product recommendations to increase repeat customer engagement by 20% and supported accurate POS transaction processing to reduce checkout friction.

Customer Support Customer Satisfaction Product Recommendations Customer Loyalty Retail Operations Repeat Purchase Optimization