At Allied Health Group, I handled over 50 customer inquiries per day by phone and digital channels, sharing information about services and protocols. I resolved most inquiries on the first contact and used proactive reminders to help reduce missed appointments.
I kept the customer database up to date in the CRM system to support smoother interactions. I also coordinated communications with active clients as an Independent Sales Consultant, recording key points from each interaction to track the sales process.
My experience spans sales and customer service, with a focus on improving processes, monitoring KPIs, and meeting targets. I’ve also coordinated CRM databases and handled KYC processes according to established standards.
