Ketch Benson

I’m a dedicated customer care professional with experience handling customer inquiries and service requests through calls, emails, and walk-in support. I take pride in resolving complaints efficiently while keeping service standards high, so customers feel heard and supported. In fast-paced environments, I stay professional, reliable, and focused on delivering exceptional experiences.

In my current role as Executive Customer Care at Airtel Zambia, I guide customers on billing, account management, and telecom services. I maintain accurate customer records using internal systems and ensure customer satisfaction through professional and timely support. My approach blends communication, problem-solving, and calm conflict management to reduce friction and improve outcomes.

As a Sales Associate at Plastico Enterprises, I help customers select products by providing detailed product information. I process transactions accurately, address and resolve customer concerns, and maintain strong relationships that encourage repeat business. This experience strengthened my sales support skills, product promotion focus, and ability to work collaboratively with teams while managing time effectively.

I bring strong communication and interpersonal skills, along with a customer-oriented mindset and the ability to work under pressure. I’m highly motivated to keep learning, adapt quickly, and use tools like Microsoft Office (Word, Excel, PowerPoint) to support clear, accurate service delivery. I’m looking to join a team where customer satisfaction, professionalism, and continuous improvement are valued.