Letticia Mpofu
@letticiampofu
Dynamic customer service professional with strong interpersonal skills.
ZambiaWhat I'm looking for
I am a dynamic and well-organized individual with a vibrant personality, dedicated to providing exceptional customer service. My experience as a Customer Value Management Agent at MultiChoice Zambia has honed my skills in managing customer queries, ensuring high standards of service, and effectively communicating with clients. I pride myself on my ability to work collaboratively with team members and maintain a positive work environment.
In addition to my role at MultiChoice, I served as a Social Media Coordinator for Msimbi Dolls, where I developed and implemented strategies to enhance the company's online presence. My background in sales and customer relations, combined with my diploma in Public Relations, equips me with a unique perspective on customer engagement and brand promotion. I am committed to continuous learning and professional growth, eager to contribute my skills to a forward-thinking organization.
Experience
Work history, roles, and key accomplishments
Customer Value Management Agent
MultiChoice Zambia
Nov 2019 - Present (5 years 6 months)
Responsible for making outbound calls for churn recovery, assisting customers with queries, and maintaining high standards of customer service. Duties include logging system issues, adhering to quality assurance procedures, and compiling daily activity reports.
Social Media Coordinator
Msimbi Dolls
Mar 2019 - Sep 2019 (6 months)
Worked closely with marketing and sales departments to develop and implement social media strategies aimed at increasing online presence and enhancing marketing efforts.
Sales Lady
Eventesia
Jan 2017 - Dec 2017 (11 months)
Managed customer bookings for décor, communicated with clients to meet their needs, and maintained inventory records post-events.
Receptionist
Allied Mobile Communications
Jan 2017 - Apr 2017 (3 months)
Handled client reception, managed incoming calls, maintained visitor records, and processed parcels and documents for the company.
Education
Degrees, certifications, and relevant coursework
National Institute of Public Administration
Diploma, Public Relations
2017 - 2018
Completed a Diploma in Public Relations, focusing on communication strategies, media relations, and public engagement.
Twabo Primary School
Grade 7 Certificate, General Education
2009 - 2015
Completed primary education and passed Grade 7, acquiring essential literacy and numeracy skills.
Kansenshi High School
Grade 12 Certificate, General Education
2012 - 2014
Achieved a Grade 12 Certificate, completing secondary education with a focus on various subjects.
Dominican Convent School
Grade 9 Certificate, General Education
2010 - 2011
Obtained a Grade 9 Certificate, demonstrating foundational knowledge and skills in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
ZambiaAuthorized to work in
Job categories
Interested in hiring Letticia?
You can contact Letticia and 90k+ other talented remote workers on Himalayas.
Message LetticiaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
