Looking for a job

keshy kenny

@keshykenny

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I'm a dedicated Technical Support Specialists and Customer service Specialist based in Nigeria.

Nigeria

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What I'm looking for

Interested in roles where i can help people solve problems and provide excellent services. Look for positions that offer opportunities to utilize my technical skills to interact with customers in a supportive and helpful manner. I consider companies known for their strong customer service culture and opportunities for professional development in Technical Support and Customer Service roles.

With more than 5 years experience in Customer Relations. I'm motivated to maintain customer satisfaction and to contribute to the success of the organization.

I'm committed in providing help such as; Technical Support and Customer Services and delivers solutions to the technical issues of the customers by identifying the problems, making research and providing subsequent guidance to resolve the issue.

Proven ability to establish rapport with clients and provide adequate support and services. I have good knowledge of communicating with clients over phone and emails. In years of my experience I've indulge in customer services, technical support and ensuring seamless digital experience by the clients

Experience

Current

Help Desk Support

Current

Digital Witch Support Community

Oct 2023 - Present (7 months)

I specialized in Providing technical assistance and support to clients and users who are experiencing technical issues with there tools. I'm into troubleshooting problems and resolving them in a timely manner to minimize downtime and ensure customer satisfaction. I do Respond to support emails or phone calls from clients and provide guidance on using various digital tools

Technical Troubleshooting Communication Interpersonal Skills Problem Solving Empathy

Customer Service Specialist

Sparkling Solution, Inc.

Oct 2014 - Dec 2018 (4 years 2 months)

As a customer service representative, i always handled various tasks such as answering customer inquiries, resolving complaints, processing orders, providing product information, and ensuring customer satisfaction. Additionally, i used communication channels like phone, email, chat, or social media to assist customers. I did work of maintaining a positive and helpful attitude while adhering to com

Communication Skills Patience Empathy Time Management Problem Solving

Technical Support Officer

Demmy Global Resources Limited

Jan 2019 - Nov 2022 (3 years 10 months)

I do the work of assisting customers with technical issues, setting up and configuring their services, training them on the effective utilization of the company's products, and relaying valuable feedback to the development team are all integral aspects of the customer support role.

Troubleshooting Team Collaboration Time Management Attention To Detail Technical Proficiency