Keshav Kumar
@keshavkumar6
Technical Support Engineer candidate with customer support experience at Startek and hands-on Linux administration and network troubleshooting projects.
IndiaWhat I'm looking for
At Startek, I handled customer issues using standard support procedures, logged and tracked tickets, and worked within SLA timelines. I also escalated unresolved issues to the appropriate higher-level support team.
Previously, I was a Customer Support Associate (BPO) at Arceus infotech Pvt. Ltd. I provided timely resolutions and followed established troubleshooting steps.
In my Linux Administration & Technical Support Project, I installed and configured Ubuntu Server in VMware, managed users and file permissions, and reviewed system logs. I practiced troubleshooting service, process, storage, and networking issues.
For my Network Configuration using Cisco Packet Tracer project, I configured routers, switches, and PCs with static IP addresses, then verified connectivity and implemented routing between networks. I'm seeking a Technical Support Engineer role diagnosing issues, supporting customers, and contributing to timely resolution in an enterprise support environment.
Experience
Work history, roles, and key accomplishments
Customer Support Associate (BPO)
Startek
Dec 2025 - Sep 2026 (9 months)
Handled customer issues using standard support procedures and provided timely resolutions. Performed basic troubleshooting and logged, tracked, and updated issues using a ticketing system.
Customer Support Associate (BPO)
Arceus Infotech Pvt. Ltd.
Feb 2025 - Sep 2025 (7 months)
Handled customer issues using standard support procedures and provided timely resolutions. Performed basic troubleshooting and logged, tracked, and updated issues using a ticketing system.
Education
Degrees, certifications, and relevant coursework
Rashtrasant Tukdoji Maharaj University
B.Tech, Computer Engineering
2021 - 2024
Grade: CGPA 6.54
Pursued a B.Tech in Computer Engineering, achieving a CGPA of 6.54.
Abha Gaikwad Patil College of Polytechnic
Diploma, Computer Science & Engineering
2019 - 2021
Grade: 64.60%
Completed a Diploma in Computer Science & Engineering with a percentage of 64.60.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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