Open to opportunities

Deeksha Naik

@deekshanaik

Message

I resolve technical issues across web, network, and customer support environments.

India

Message

What I'm looking for

I'm looking to continue solving technical issues in a support-focused role where I can work with web, network, and server environments, learn new technologies, collaborate across teams, and improve customer experience.

At UnifyCX, I provide technical assistance for hardware, software, and network issues, helping customers resolve queries through email and live chat.

I use remote support tools and ticketing systems to troubleshoot complex problems, explain technical concepts to non-technical users, and coordinate with cross-functional teams to maintain service quality.

I monitor website, API server, and network endpoint health, speed, and availability using UptimeRobot. I also respond immediately to issues raised through internal calls and live chat.

I'm building on my Computer Science background through hands-on troubleshooting, root cause analysis, customer support, and basic shell/Bash scripting.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

UnifyCX

Aug 2022 - Present (4 years)

Provided technical assistance and customer support via email and live chat, resolving queries and troubleshooting hardware, software, and network issues. Utilized monitoring tools and collaborated with cross-functional teams to maintain high service quality.