At INQ Digital, I handled technical support requests from clients and internal teams, keeping communication clear and professional. I also managed email-style communications and escalations to keep stakeholders informed.
I coordinated open tasks, tracked incidents, and followed up on outstanding issues. I maintained databases for device inventory, client records, IP allocations, and incident histories.
I prepared incident reports and resolution documentation, and handled system configuration tasks including router setup, DNS management, and network settings. I also guided users through technical processes with step-by-step instructions.
At NIIT, I assisted with project coordination and task tracking across development assignments, and prepared documentation and test reports. My achievements include improving client response time by 30%, coordinating 15 project assignments with 100% on-time completion, and managing a 1,000-record inventory database with 99% accuracy.
