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Favour Daso

@favourdaso

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Executive assistant and IT support specialist driving operational efficiency.

Nigeria

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What I'm looking for

I seek roles combining executive support and IT/operations where I can reduce downtime, improve processes, mentor users, and contribute to measurable efficiency gains in a collaborative, impact-driven environment.

I am an executive assistant and IT support specialist with hands-on experience in public-sector operations, technical support, and event coordination. I have driven measurable improvements in workflow, data protection, and system recovery while supporting senior leadership and cross-functional teams.

My technical background includes on-site incident response, hardware and software deployment, user training, and developing documentation that reduced onboarding and support-ticket volumes. I consistently deliver high satisfaction scores and have a track record of reducing downtime and improving administrative turnaround times.

I also bring volunteer and project experience in operations, sponsorship coordination, and research—having supported large events, cultivated sponsor relationships, and contributed to environmental research initiatives. I seek to apply my blend of administrative rigor and technical troubleshooting to roles that value reliability, clear communication, and measurable impact.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Ministry of Sports, Rivers State

Oct 2022 - Present (3 years 3 months)

Developed reports and presentations guiding major initiatives, coordinated external partners to improve data protection and workplace safety by 30%, and streamlined administrative workflows to reduce turnaround time by 20%.

Executive Support Report Writing Office Administration Event Coordination Data Protection Process Improvement Crisis Response

Current

IT Support

Current

Ministry of Sports, Rivers State

May 2022 - Present (3 years 8 months)

Resolved technical issues with a 95% satisfaction score, created training materials reducing onboarding time by 25%, and deployed/configured software and hardware to minimize workflow disruption.

Technical Support Troubleshooting User Training Software Configuration Customer Satisfaction Documentation Onboarding

IT Support

Ministry of Works - Planning, Research and Statistics

Apr 2022 - Dec 2024 (2 years 8 months)

Provided on-site technical assistance during system outages, contributing to a 20% reduction in operational downtime and ensuring rapid system recovery to maintain continuous workflow.

On Site Incident Response Troubleshooting Downtime Reduction Documentation

Customer Service Assistant

QuickSolve Limited

Jan 2021 - Dec 2021 (11 months)

Managed loan application processing with 98% accuracy, provided multi-channel customer support that improved retention by 20%, and maintained the knowledge base reducing ticket volume by 25%.

Customer Support Loan Processing Live Chat Email Support Accuracy Customer Retention

Control Engineering Intern

Yokogawa Nig. Limited

Aug 2019 - Dec 2019 (4 months)

Collaborated to diagnose and resolve technical issues, applied C/C++ and Python for embedded systems tasks, and supported R&D through data analysis and simulation testing.