Kerry Bazile

I am a customer support professional with experience leading retail teams and delivering empathetic, efficient service across chat, email, and phone channels.

At Crocs — Florida Keys Outlet Marketplace I led and trained associates, optimized in-store operations, and drove team performance using KPIs and Excel-based reporting.

I am comfortable with CRM and helpdesk tools including Zendesk, Freshdesk, Salesforce, HubSpot, Intercom, and LiveChat, and I bring strong written and verbal communication, active listening, and troubleshooting skills.

I prioritize customer satisfaction by resolving escalations calmly, managing orders and transactions accurately, and collaborating with internal teams to ensure smooth operations.