Kerri Green
@kerrigreen
Dedicated administrative professional with extensive customer service experience.
What I'm looking for
I am an experienced administrative professional with a strong background in customer service and office management. Over the past several years, I have honed my skills in various roles, including my current position as a Phone Operator and Billing Collector at Cardiology Associates. In this role, I effectively manage patient communications, ensuring that all inquiries are addressed promptly and accurately. My ability to document calls and establish payment arrangements has contributed to improved patient satisfaction and streamlined billing processes.
Prior to my current role, I served as a Credit Manager at Farmers Home Furniture, where I developed and implemented standard operating procedures that enhanced operational consistency. My experience in monitoring accounts for fraud and evaluating creditworthiness has equipped me with a keen eye for detail and a strong understanding of financial processes. Additionally, my time as a Manager at Hardee's allowed me to cultivate leadership skills, training team members to achieve high productivity and performance metrics.
Experience
Work history, roles, and key accomplishments
Phone Operator/Front Desk/Billing Collector
Cardiology Associates
Jan 2019 - Present (6 years 6 months)
Pleasantly greeted all callers and directed incoming calls to internal personnel and departments. Communicated directly with patients regarding their financial responsibility and documented all calls timely and accurately in the patients’ account in the billing system.
Credit Manager
Farmers Home Furniture
Dec 2016 - Present (8 years 7 months)
Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations. Investigated and evaluated customers for creditworthiness and potential risk factors, obtaining and reviewing credit reports and financial statements.
Manager
Hardee's
Jul 2014 - Present (11 years)
Trained and guided team members to maintain high productivity and performance metrics. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Education
Degrees, certifications, and relevant coursework
Citronelle High School
High School Diploma, General Studies
2010 - 2014
Completed high school education at Citronelle High School. Developed foundational skills in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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