I am an experienced Customer Service Representative with a strong background in providing exceptional support to customers. At Keywords Studios Manila, I served as a Player Support Agent, where I assisted customers and gamers with in-game, billing, and account inquiries through ticketing systems. I updated knowledge databases and FAQs to increase support visibility for players. I also played a key role in training new hires through live observation. Additionally, I worked at Playpark Inc./Level Up! Games as a Customer Support Representative in the same roles I previously mentioned. Also, I occasionally served as a Proxy-Game Master during in-game and live events.
I hold a Bachelor of Science in Hotel and Restaurant Management from Romblon State University, where I graduated Magna Cum Laude. I was also an undergraduate of Science in Mechanical Engineering at the University of the Philippines - Diliman.
