Open to opportunities

Pau Caparas

@paucaparas

Message

Motivated customer service professional with conflict resolution expertise.

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service specialist with a strong background in conflict resolution and innovative problem-solving. My experience spans several roles in the gaming and customer support industries, where I have honed my skills in creating customer-focused solutions and ensuring top-notch satisfaction.

Throughout my career, I have worked with reputable companies such as GameOps and Nexon, where I excelled in various capacities, including Junior Lead and Senior Game Operations Specialist. My commitment to providing exceptional customer service has been recognized through my ability to efficiently resolve issues and foster positive relationships with clients.

I am eager to leverage my expertise in a new role that allows me to continue delivering outstanding customer experiences while contributing to a dynamic team environment.

Experience

Work history, roles, and key accomplishments

Game Operations Junior Lead

Game Ops Inc

Sep 2017 - Present (7 years 9 months)

Led game operations for various clients, including NCSoft and Nexon Korea, ensuring smooth service delivery. Managed and supported game operations as a Senior Game Operations Specialist and Game Operations Specialist for Nexon America.

Conflict Resolution Customer Support Zendesk Salesforce MS Excel Google Docs Email Support Chat Support Technical Support Communication

Email/Chat Support Representative

One Contact Center

Apr 2017 - Present (8 years 2 months)

Provided email and chat support to customers, addressing inquiries and resolving issues efficiently. Focused on delivering exceptional customer service through various digital communication channels.

Email Support Chat Support Customer Service Conflict Resolution Problem Solving Communication Empathy

Email Support Associate

TechMahindra Ltd

Jun 2015 - Present (10 years)

Managed email support for Globe Business, handling various customer inquiries and administrative tasks. Ensured timely and accurate resolution of customer issues as an Email Support Associate and Screener.

Email Support Customer Service Business Administration Problem Solving Communication Critical Thinking

Snack Bar Crew

Robsan East Trading Corp

Dec 2014 - Present (10 years 6 months)

Worked as a Snack Bar Crew member, providing customer service and handling food and beverage sales. Assisted with daily operations and maintained cleanliness standards.

Customer Service Inventory Management Teamwork Communication Sales

Cashier Crew

JollyYum Foods Corp

May 2013 - Present (12 years 1 month)

Served as a Cashier Crew member, processing transactions and assisting customers with their orders. Ensured accurate cash handling and provided friendly service.

Customer Service Teamwork Communication Sales

Education

Degrees, certifications, and relevant coursework

Rizal Technological University

Bachelor of Science, Business Administration Major Management

Studied Business Administration with a major in Management at Rizal Technological University. Gained foundational knowledge in business operations and management principles.