Jericho Evangelista

I am a dedicated customer service professional with nearly three years of experience in the BPO industry. My journey began at Lizardbear Tasking Inc, where I honed my skills in providing exceptional support through chat, email, and phone channels. I have a proven track record of effectively handling customer inquiries, complaints, and escalations, ensuring a positive experience for every client.

Throughout my career, I have taken on roles such as Subject Matter Expert and Tier 2 Specialist, where I developed a deep understanding of customer needs and the importance of effective communication. My recent experience as a Case Manager at IHG Hotels and Resort further solidified my ability to resolve conflicts and adapt to various situations, enhancing my customer service skills. I am passionate about delivering high-quality support and continuously improving processes to benefit both customers and the organization.