Open to opportunities

Kerly Navas

@kerlynavas

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Experienced Product Owner driving digital transformation and user experience.

Portugal

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What I'm looking for

I am looking for a role that fosters innovation, encourages collaboration, and offers opportunities for professional growth.

As a Product Owner with over 10 years of experience, I excel in driving digital products through empathy, data, and collaboration. My journey has taken me across various industries, including banking, automotive, and technology, where I've led digital transformation initiatives and optimized user experiences. I am passionate about leveraging agile methodologies to foster high-performance teams and promote continuous improvement.

At Grupo Kaufmann, I successfully implemented the Vambe AI customer service platform, significantly enhancing operational efficiency and user experience. My efforts led to a remarkable increase in user conversion and retention rates, alongside a notable improvement in the Net Promoter Score for our digital marketplace. My previous roles at Scotiabank and Banco de Chile further honed my skills in strategic planning, stakeholder management, and agile practices, allowing me to deliver impactful digital solutions.

Experience

Work history, roles, and key accomplishments

Current

Product Owner

Current

Grupo Kaufmann

Jan 2023 - Present (2 years 5 months)

As a Product Owner, I led the implementation of the Vambe AI customer service platform, enhancing operational efficiency and user experience. Achieved significant increases in user conversion and retention rates, while improving the Net Promoter Score for a digital marketplace.

Product Ownership Agile Methodologies User Experience Stakeholder Management Digital Transformation Team Leadership Conversion Rate Optimization

Business Expert - Wholesale Banking

Scotiabank

Feb 2023 - Apr 2023 (2 months)

Led strategic initiatives for ScotiaWeb for Businesses, prioritizing product backlog and facilitating sprints using Scrum methodology. Collaborated with development teams to ensure timely feature delivery and testing.

Scrum Methodology Agile Practices Team Collaboration Testing Stakeholder Engagement

Senior Product Owner – Digital Transformation

Banco de Chile

Jul 2017 - Feb 2023 (5 years 7 months)

Managed digital and cybersecurity strategies across web and mobile channels. Led product backlog definition and sprints, developed customer journeys, and implemented digital security measures, enhancing overall digital banking processes.

Digital Transformation Cybersecurity Agile Methodologies Customer Journey Prototyping

IT Systems Analyst

Banco Itaú

Dec 2015 - Jun 2017 (1 year 6 months)

Developed and implemented technology solutions for optimizing commercial banking operations. Managed the integration of digital products following the Itaú–CorpBanca merger.

Operational Management Project Management

Solutions Specialist

Mainsoft S.A.

Apr 2015 - Dec 2015 (8 months)

Implemented IBM Sterling File Gateway for major banks, configuring secure file transfer protocols to enhance data security and operational efficiency.

Data Security Implementation Configuration

Education

Degrees, certifications, and relevant coursework

Universitat de Barcelona

Master’s, Digital Transformation and Business Development

2020 - 2022

Completed a Master's degree focusing on Digital Transformation and Business Development, equipping with skills to lead digital initiatives and drive business growth through innovative strategies.

National Experimental Polytechnic University 'Antonio José de Sucre'

Bachelor's, Mechatronics Engineering

2008 - 2013

Studied Mechatronics Engineering, gaining a comprehensive understanding of mechanical, electronic, and software systems, preparing for a career in technology and engineering.