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Kerilyn George

@kerilyngeorge

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Customer Success Manager at Dakota Software who retained 95% of renewals and generated $130K in add-on revenue in 2025.

United States

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At Dakota Software, I supported 45+ SMB to enterprise clients across a $3M book of business. I retained 95% of renewals and generated $130K in add-on revenue in 2025.

As Client Success Manager, I owned 30+ accounts across a $1.9M book of business and secured $200K+ in expansion revenue. I guided onboarding and product adoption, helping clients increase usage by an average of 70%.

At 12twenty and CareerBuilder, I onboarded customers, led account reviews and trainings, and supported adoption and renewals. At 12twenty, I also shared software improvement opportunities with Product.

Earlier, I directed business development campaigns at EG Workforce Solutions and negotiated client contracts. At OtterBase Inc., I supported the State of Michigan DTMB contract, developed RFP, RFI, and SOW responses, and trained recruiters on specialized sourcing strategies.

Experience

Work history, roles, and key accomplishments

Strategic Client Success Manager

Dakota Software

Oct 2023 - Aug 2026 (2 years 10 months)

Managed 45+ SMB to enterprise client accounts across a $3M book of business while owning the full sales cycle. Retained 95% renewal rate through proactive engagement and generated $130K in add-on revenue.

Account Management Sales Prospecting Discovery Solution Selling Negotiation Renewals Forecasting Pipeline Management Executive Presentation

Client Success Manager

Dakota Software

Jan 2023 - Oct 2024 (1 year 9 months)

Owned 30+ SMB to enterprise accounts across a $1.9M book of business, maintaining 95% renewal. Secured $200K+ in expansion revenue and saved 7 at-risk accounts representing $1.26M in contract value.

Client Success Account Management Upselling Cross Selling Onboarding Product Adoption Business Reviews Risk Management Training

Customer Success Manager/Product Specialist

12twenty

Aug 2022 - Nov 2022 (3 months)

Served as main post-sale customer contact for 40 to 60 higher education accounts. Onboarded new customers and facilitated virtual account reviews, trainings, webinars, and demos.

Customer Success Onboarding Product Adoption Training Webinars Démos Customer Relationship Management Product Feedback

Customer Success Manager II

CareerBuilder

May 2021 - Aug 2022 (1 year 3 months)

Managed 30 to 50 accounts representing approximately $2M in revenue. Reduced escalations, increased adoption, and improved satisfaction through issue resolution, training, and business reviews.

Customer Success Account Management Revenue Retention Product Training Business Reviews Recruiting Strategies Client Engagement

Sales Operations Manager

EG Workforce Solutions

Sep 2020 - May 2021 (8 months)

Directed business development campaigns across enterprise, mid-market, and SMB accounts, generating $10K in weekly spread revenue. Conducted discovery calls and negotiated contracts with new clients.

Business Development Sales Operations Discovery Calls Proposal Writing Contract Negotiation Enterprise Sales SMB Sales

Senior Client Manager

OtterBase Inc.

Jul 2017 - Sep 2020 (3 years 2 months)

Awarded the IT Professional Services DTMB contract with the State of Michigan, valued at $25.7M. Developed approximately 20 RFP, RFI, and SOW responses and trained recruiters on specialized sourcing strategies.

Client Management RFP RFI SOW Drafting Contract Management Stakeholder Communication Recruitment Team Leadership Sourcing Strategies