Keren Rodriguez
@kerenrodriguez
Bilingual customer service and administration professional delivering high-quality support for US financial clients.
PanamaWhat I'm looking for
I’m a bilingual customer service and administration professional based in Panama, with hands-on experience supporting US financial institutions in high-volume, client-facing environments. I’m known for meeting and exceeding quality and resolution targets through strong communication, problem solving, and careful administrative coordination.
In customer service roles, I provided phone and digital support while maintaining compliance and quality standards, accurately logging interactions in CRM systems. I also resolved open cases within SLA timeframes, contributing to CSAT above 90% and aiming for strong first contact resolution—backed by accurate ticket and record management.
More recently, I’ve delivered end-to-end support as a personal and executive assistant, managing calendars, meetings, travel coordination, and confidential documents with full discretion. I’ve also worked as a freelance content creator manager, planning, filming, and editing video content—while coordinating timelines and client expectations—so I’m comfortable operating across fast-moving priorities and shifting needs.
Experience
Work history, roles, and key accomplishments
Content Creator Manager
Freelance
Jan 2026 - Jun 2026 (5 months)
Planned, filmed, and edited short-form video content for multiple independent clients on a freelance basis. Managed content calendars and coordinated with clients to align deliverables to brand goals.
Personal and Executive Assistant
Freelance
Mar 2025 - Dec 2025 (9 months)
Managed calendars, meetings, and travel coordination for 3 to 5 executive clients simultaneously. Handled bilingual (EN/ES) communications and confidential documents with discretion while streamlining administrative workflows.
Provided phone and digital support to US banking clients, handling 60 to 80 interactions per day while maintaining quality and compliance standards. Logged interactions in the CRM system with no documented data entry errors and resolved cases within SLA timeframes.
Assisted US clients with health savings accounts, billing, and account management across 50+ daily interactions. Maintained CRM case records, coordinated with technical teams to resolve issues, and reported recurring feedback that supported process improvements.
Restaurant and Bar Staff
Dead Fish
May 2024 - Nov 2024 (6 months)
Worked multiple roles (host, server, kitchen support, and bartender) in a fast-paced restaurant and bar environment. Provided multilingual customer service, managed high-volume orders, and supported bar drink preparation and order accuracy.
Education
Degrees, certifications, and relevant coursework
C.E.B.G Jose A. Ramon Cantera
High School Diploma, Humanities
Earned a High School Diploma in Humanities at C.E.B.G Jose A. Ramon Cantera in Panama City, completed in 2021.
ELS Language Centers
Intensive English (C2) and Communication Course, English Language
Completed an Intensive English C2 and Communication course at ELS Language Centers.
Tech stack
Software and tools used professionally
Availability
Location
PanamaAuthorized to work in
Salary expectations
Job categories
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