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Abigail CastroAC
Open to opportunities

Abigail Castro

@abigailcastro

Organized marketing and administrative professional with 5+ years in virtual assistance and customer service.

Panama
Message

What I'm looking for

I am looking for a remote or hybrid role where I can provide virtual assistance, admin support, and marketing/customer-service coordination in a collaborative, fast-paced team.

I am an organized, detail-oriented professional with over five years of experience across marketing, customer service, and administrative support. I currently perform a hybrid role combining client communication, marketing coordination, and administrative operations.

I have supported executives and teams by managing documentation, preparing reports, tracking tasks, and maintaining internal and supplier communication to improve operational efficiency. I am proactive, reliable, and adept at juggling multiple priorities while maintaining high service standards.

My background includes virtual assistance, call monitoring and evaluation, community management, and sales support for marketing initiatives. I have worked in both English and Spanish environments and have experience in maintaining service quality and performance evaluation.

I am seeking opportunities where I can contribute as a Virtual Assistant, Receptionist, Marketing Assistant, or Customer Service Representative, bringing strong administrative skills, customer-focus, and marketing support capabilities to help teams run smoothly.

Experience

Work history, roles, and key accomplishments

SL

Collections Agent

Sheperd Outsourcing, LLC

Dec 2024 - May 2025 (5 months)

Managed inbound and outbound customer communications in English and maintained accurate account documentation and follow-up processes to support collections operations.

Education

Degrees, certifications, and relevant coursework

Universidad del Istmo logoUI

Universidad del Istmo

Bachelor's Degree, Marketing and Advertising

Completed a Bachelor's degree in Marketing and Advertising with coursework and practical training in marketing, advertising, and related communications.

IP

Instituto Panamericano

Bilingual High School Diploma, Science

Earned a bilingual high school diploma with a focus on science and advanced English proficiency.

Tech stack

Software and tools used professionally

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Abigail Castro - Administrative Assistant - Consultas y Soluciones S.A | Himalayas