Abigail Castro
@abigailcastro
Organized marketing and administrative professional with 5+ years in virtual assistance and customer service.
What I'm looking for
I am an organized, detail-oriented professional with over five years of experience across marketing, customer service, and administrative support. I currently perform a hybrid role combining client communication, marketing coordination, and administrative operations.
I have supported executives and teams by managing documentation, preparing reports, tracking tasks, and maintaining internal and supplier communication to improve operational efficiency. I am proactive, reliable, and adept at juggling multiple priorities while maintaining high service standards.
My background includes virtual assistance, call monitoring and evaluation, community management, and sales support for marketing initiatives. I have worked in both English and Spanish environments and have experience in maintaining service quality and performance evaluation.
I am seeking opportunities where I can contribute as a Virtual Assistant, Receptionist, Marketing Assistant, or Customer Service Representative, bringing strong administrative skills, customer-focus, and marketing support capabilities to help teams run smoothly.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Consultas y Soluciones S.A
Jul 2020 - Present (5 years 8 months)
Provide administrative support including document management, supplier follow-up, and organized reporting to improve operational efficiency across teams.
Collections Agent
Sheperd Outsourcing, LLC
Dec 2024 - May 2025 (5 months)
Managed inbound and outbound customer communications in English and maintained accurate account documentation and follow-up processes to support collections operations.
Virtual Assistant
Management Support Group
Oct 2023 - Aug 2024 (10 months)
Performed administrative tasks, report management, and customer service support, including call listening and performance evaluation to maintain service quality standards.
Marketing Assistant
Colegio de Ingenieros Civiles de Panamá
Mar 2022 - Sep 2022 (6 months)
Supported marketing and advertising initiatives, assisted with sales coordination, graphic design, and community management while providing general administrative assistance.
Education
Degrees, certifications, and relevant coursework
Universidad del Istmo
Bachelor's Degree, Marketing and Advertising
Completed a Bachelor's degree in Marketing and Advertising with coursework and practical training in marketing, advertising, and related communications.
Instituto Panamericano
Bilingual High School Diploma, Science
Earned a bilingual high school diploma with a focus on science and advanced English proficiency.
Availability
Location
Authorized to work in
Job categories
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