At Bespoke Metrics, I supported subcontractors with COMPASS registration, account setup, authorizations, and prequalification requirements. I reviewed account and document status, explained verification flags, and helped customers resolve access, payment, and submission issues.
At OnQ Global, I managed a 54-person customer service operation supporting a U.S. dental client. I built systems for call quality, reporting, escalation handling, team communication, and operational follow-up.
At Sky Dental, I managed calendars, inboxes, appointments, and priority follow-ups in a remote environment. I also prepared reports and task trackers and coordinated dental supply ordering.
In my freelance work, I support small businesses with customer communication, appointment setting, and administrative follow-up. I also create marketing campaigns and promotional content for food, fashion, fitness, and service businesses.
