Kensey Salm

O.C. Tanner provides recognition and reward solutions that help companies celebrate employee achievements, anniversaries, and service milestones.
● Work with current and new clients to implement new programs, ensuring smooth onboarding, clear timelines, and successful launch of each solution.
● Provide demos on the platform and educate clients on specific builds, highlighting key features, workflo

Sandy Health and Rehab is a healthcare and rehabilitation organization focused on resident care, billing operations, and compliance-driven administrative support.
● Own daily census and billing workflows, analyzing Medicare and Medicaid data to maintain accurate records for residents, payers, and leadership.
● Manage resident trust accounts, ensuring accurate balances and timely bill payments for

Chargebee is a SaaS company that provides subscription billing, revenue management, and customer retention solutions for growing businesses.
● Managed a portfolio of 30+ client accounts, delivering technical guidance, project coordination, and escalation management for mid-market and enterprise customers.
● Developed success plans tailored to each account, setting measurable goals for onboarding,

InMoment is a customer experience technology company that helps organizations collect, analyze, and act on customer and employee feedback data.
● Managed a team of 6+ Application Specialists, improving consistency and quality across daily operations and client program setup.
● Partnered with managers to identify training gaps, refine onboarding content, and ensure new hires reached full productivi

● Built and owned technical programs for enterprise clients, ensuring contractual and technical requirements were met for long-term success.
● Led client onboarding efforts by translating business needs into actionable technical requirements, helping ensure implementations were completed
accurately and on schedule.
● Advised internal teams and clients on complex data transformations, ensuring mapp

Led operations team, focusing on customer support and team performance.

Provided ancillary services, focusing on customer support and experience.

Worked in home delivery, focusing on customer support and experience.

Pursued a degree in Business Administration and Management, focusing on general business principles.

Completed high school education.