Open to opportunities

Kennyse Lucian

@kennyselucian

I support customer operations through real-time workforce coordination, reporting, issue resolution, and platform support.

Trinidad and Tobago

Message

What I'm looking for

I'm looking for a customer support or operations role where I can use real-time coordination, reporting, problem-solving, and cross-functional support to improve service delivery.

At Clipboard Health, I support healthcare professionals during active shifts by resolving attendance, payment, timesheet, platform, and onboarding concerns across voice, chat, and email.

I've also supported workforce management at Digicel and marketplace operations at DROP, using operational reporting, forecasting, partner onboarding, dispatch coordination, and customer issue resolution to keep services running smoothly.

Experience

Work history, roles, and key accomplishments

Current

Client Support Specialist

Current

Clipboard Health

Jan 2024 - Present (2 years 8 months)

Provide real-time support to healthcare professionals, resolving attendance, shift, and pay issues. Process timesheets and payments, document incidents, and assist with onboarding.

Customer Support Issue Resolution Escalation Management Multichannel Support Timecard Processing Payment Reconciliation Incident Documentation Zendesk Microsoft Office Excel

Workforce Management Analyst

Digicel Trinidad & Tobago

Jan 2020 - Dec 2023 (3 years 11 months)

Collected and analyzed operational data to evaluate contact centre performance. Monitored real-time attendance, generated forecasts, and created action plans to manage contact volume spikes.

Workforce Management Real time Monitoring Operational Reporting Data Analysis Forecasting Volume Analysis performance reporting Ad Hoc Reporting trend monitoring Excel

Brand Coordinator

DROP Trinidad and Tobago

Jan 2017 - Dec 2023 (6 years 11 months)

Initiated contact with restaurants to establish partnerships and conducted sales presentations. Assisted partners with onboarding and maintained client relationships to support business growth.

Sales Partner Onboarding client support Relationship Management Business Development Presentation Skills

Dispatcher

DROP Trinidad and Tobago

Jan 2017 - Present (9 years 8 months)

Managed daily operational activities and workflow in a fast-paced delivery environment. Resolved customer, driver, and restaurant issues while coordinating timely solutions.

Workflow Coordination Operational Problem Solving Customer Service Driver Onboarding Training Communication Skills Record keeping

Senior Dispatcher

DROP Trinidad and Tobago

Oversaw dispatch operations, trained junior dispatchers, and communicated real-time updates to management. Assisted with processing weekly driver earnings and operational records.

Team Leadership Training Operational Coordination Communication Skills Process Adherence Record keeping