Jamal Cupid
@jamalcupid
Customer-focused service professional with strong communications and Microsoft Office skills.
What I'm looking for
I am a customer-focused service professional with years of frontline experience in telecommunications, healthcare administration, security, and hospitality. I consistently resolve customer issues calmly and effectively, drawing on strong listening and problem-solving skills developed as a Senior Helpdesk Agent at Digicel.
My background includes administrative and clerical roles where I maintained filing systems, scheduled appointments, managed office supplies, and supported team operations. I am proficient with Microsoft Office (Word, Excel, PowerPoint, Access) and hold certifications in Inventory & Warehouse Management and Microsoft Office Suite.
I bring patience, integrity, and a collaborative work style to every role, and I adapt quickly to demanding environments while maintaining professionalism and attention to detail.
Experience
Work history, roles, and key accomplishments
Customer Care / Senior Helpdesk Agent
Digicel Ltd
Jan 2018 - Jan 2024 (6 years)
Resolved customer issues and escalations for telecom services, improving first-contact resolution through attentive troubleshooting and de-escalation techniques over a six-year tenure.
Clerk I
North Central Regional Health Authority
Jan 2016 - Jan 2018 (2 years)
Managed patient records and scheduled appointments, maintaining electronic and paper filing systems and building professional rapport to support patient services.
Specialised Security Personnel
Amalgamated Security Service
Jan 2014 - Jan 2015 (1 year)
Monitored and patrolled assigned sites, controlled access of personnel and vehicles, and implemented protection measures to maintain site integrity during demanding shifts.
Clerical Assistant
Ministry of Works
Jan 2014 - Jan 2014 (0 months)
Maintained office supplies and filing systems, organized documents, and handled incoming calls and correspondence to support clerical operations.
Server / Prep Staff
Ruby Tuesday
Jan 2012 - Jan 2013 (1 year)
Provided guest service, took orders accurately, prepared ingredients and supported kitchen staff during peak periods while maintaining food safety standards.
Cashier / Customer Service
Royal Castle
Processed transactions, answered customer queries about menu and pricing, and assisted with order accuracy and food packaging to support front-of-house operations.
Education
Degrees, certifications, and relevant coursework
Georgian College
Advanced Diploma, Business Administration
2024 -
Pursuing a Business Administration Advanced Diploma at Georgian College from 2024 to 2027.
The School of Business and Computer Science
Certificate, Inventory & Warehouse Management
Completed an Inventory & Warehouse Management Certificate in 2016.
Administrative Training Institute & Recruiting Agency
Certificate, Microsoft Office
Earned a Microsoft Office Suite Certification in 2015.
St Joseph Secondary School
High School Diploma, Secondary Education
2007 - 2012
Completed secondary education at St Joseph Secondary School from 2007 to 2012.
Availability
Location
Authorized to work in
Job categories
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