Open to opportunities

Jamal Cupid

@jamalcupid

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Customer-focused service professional with strong communications and Microsoft Office skills.

Canada

Message

What I'm looking for

I seek a customer-focused role where I can apply my helpdesk and administrative skills, work in a collaborative culture, and grow into increased responsibility.

I am a customer-focused service professional with years of frontline experience in telecommunications, healthcare administration, security, and hospitality. I consistently resolve customer issues calmly and effectively, drawing on strong listening and problem-solving skills developed as a Senior Helpdesk Agent at Digicel.

My background includes administrative and clerical roles where I maintained filing systems, scheduled appointments, managed office supplies, and supported team operations. I am proficient with Microsoft Office (Word, Excel, PowerPoint, Access) and hold certifications in Inventory & Warehouse Management and Microsoft Office Suite.

I bring patience, integrity, and a collaborative work style to every role, and I adapt quickly to demanding environments while maintaining professionalism and attention to detail.

Experience

Work history, roles, and key accomplishments

Customer Care / Senior Helpdesk Agent

Digicel Ltd

Jan 2018 - Jan 2024 (6 years)

Resolved customer issues and escalations for telecom services, improving first-contact resolution through attentive troubleshooting and de-escalation techniques over a six-year tenure.

Customer Service Troubleshooting Escalation Management Telecommunications Conflict Resolution CRM Active Listening

Clerk I

North Central Regional Health Authority

Jan 2016 - Jan 2018 (2 years)

Managed patient records and scheduled appointments, maintaining electronic and paper filing systems and building professional rapport to support patient services.

Scheduling Patient Intake Data Entry Interpersonal Communication Confidentiality

Specialised Security Personnel

Amalgamated Security Service

Jan 2014 - Jan 2015 (1 year)

Monitored and patrolled assigned sites, controlled access of personnel and vehicles, and implemented protection measures to maintain site integrity during demanding shifts.

Site Patrols Access Control Surveillance Physical Security

Clerical Assistant

Ministry of Works

Jan 2014 - Jan 2014 (0 months)

Maintained office supplies and filing systems, organized documents, and handled incoming calls and correspondence to support clerical operations.

Office Administration Inventory Management Data Entry Organization

Server / Prep Staff

Ruby Tuesday

Jan 2012 - Jan 2013 (1 year)

Provided guest service, took orders accurately, prepared ingredients and supported kitchen staff during peak periods while maintaining food safety standards.

Customer Service Food Preparation Order Taking Food Safety Kitchen Support Time Management Teamwork

Cashier / Customer Service

Royal Castle

Processed transactions, answered customer queries about menu and pricing, and assisted with order accuracy and food packaging to support front-of-house operations.

Point of Sale Customer Service Order Accuracy Communication