Joan Ortiz
@joanortiz
I am a detail-oriented bilingual data entry specialist focused on accuracy.
United StatesWhat I'm looking for
I am a detail-oriented data entry and claims processor with extensive experience maintaining accurate records and verifying medical claims in state systems. I have served as a Subject Matter Expert, trained staff, and improved data accuracy while handling escalations and customer interactions.
I bring bilingual English-Spanish communication, strong typing speed (70 WPM), proficiency in Microsoft Word and Excel, and an Associate in Business Management to roles that demand organization, reliability and attention to detail.
Experience
Work history, roles, and key accomplishments
Claims Processor
Sutherland Global
Jan 2022 - Present (3 years 7 months)
Process and verify medical claims for providers in the New Jersey Medicaid system, ensuring accurate data entry and compliance. Maintain detailed authorization records and status updates to support timely claim resolution.
Retention Specialist
Sutherland Global
Jan 2019 - Jan 2021 (2 years)
Served as Subject Matter Expert leading a team to resolve customer inquiries using data-driven support and improved CRM documentation to enhance data accuracy. Assisted in training and process updates to improve case handling efficiency.
Customer Service Representative
Direct TV Call Center
Jan 2010 - Jan 2019 (9 years)
Handled escalated customer service issues and ensured accurate data entry and updates in customer records. Trained new representatives on data entry processes and customer care best practices.
Office Assistant
Presbyterian Village
Jan 2004 - Jan 2009 (5 years)
Managed administrative tasks including data entry and resident record maintenance for property management. Assisted the property manager in organizing community events and maintaining resident information.
Education
Degrees, certifications, and relevant coursework
UFUniversity of South Florida
Associate in Business Management, Business Management
Completed an Associate in Business Management at the University of South Florida in Tampa in 2005.
C. Leon King High School
High School Diploma
Earned a High School Diploma from C. Leon King High School in Tampa, FL in 1999.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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