Open to opportunities

Lourdes Tanchoco

@lourdestanchoco

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Detail-oriented administrative professional specializing in data entry, high-volume scheduling, and customer support.

United States

Message

What I'm looking for

I’m looking for a detail-focused administrative and customer support role where I manage high-volume scheduling and email workflows, keep CRM and records accurate, and improve response times through streamlined processes and reliable communication.

I’m a detail-oriented administrative professional with 16+ years of experience specializing in Data Entry, high-volume Scheduling, and professional Customer Support. I’ve consistently delivered accurate, reliable work—maintaining 99.9% data entry accuracy and improving response times by 15% through organized scheduling and follow-ups.

I bring strong customer-facing and operational capabilities, managing high-volume inbound calls for 10+ client organizations, performing Phone Support with excellent etiquette, and running complex Email Management workflows. Whether I’m maintaining confidential donor records in a CRM database, coordinating technical communications between teams, or streamlining Remote Work Operations through multitasking and process optimization, I focus on Customer Success and clear, timely communication.

Experience

Work history, roles, and key accomplishments

Temporary Employee - Support

Ultimate Staffing

Jul 1999 - Feb 2001 (1 year 7 months)

Managed high-volume inbound calls and phone support for 10+ client organizations, routing inquiries and coordinating communication. Improved customer follow-up response times by 15% through scheduling/calendar coordination while handling email management and senior-staff presentation preparation.

Phone Support Inbound Calls Customer Support Scheduling coordination Administrative Support Client Communication

Temporary Employee - Administrative

Madsen Staffing

Mar 1993 - Jul 1996 (3 years 4 months)

Completed diverse administrative assignments for Wells Fargo and Barron’s, providing data entry, reception, and high-level email management for client support. Managed frontline communications and maintained organizational standards for accurate records through fast-paced multitasking.

Data Entry Customer Support Administrative Support Multitasking