Open to opportunities

Kenneth Njue

@kennethnjue

IT technician and user-support graduate focused on hardware, software, and network troubleshooting with customer-first problem solving.

Kenya

Message

What I'm looking for

I’m looking for an IT support role where I can deliver fast, high-quality troubleshooting for users and keep networks and devices reliable, while continuing to learn and grow with modern technologies.

I’m an Information Technology graduate from KCA University with a specialization in IT user support, and I’ve built my confidence through real troubleshooting work. I’ve worked as a gaming technician intern and as an IT Technician attachment, strengthening how I diagnose issues and deliver solutions that keep users productive.

At Hameco Limited (Village Mkt), I ensured gaming equipment and network infrastructure operated at peak performance for a seamless player experience. I handled PC/console setup, network issue mitigation, software installs, and office network and PC troubleshooting, while also replacing faulty parts like GPUs, RAM, and power supplies and ensuring proper cooling. I kept game titles, launchers (Steam), and drivers (NVIDIA/AMD) updated, resolved Windows/macOS operating system issues and frequent game crashes, and implemented preventive maintenance schedules that reduced downtime to support business continuity.

At Kiambu Law Courts, I provided ICT support to keep court sessions running smoothly. I maintained stable network access for users, solved computer and printer maintenance challenges across civil and criminal registries, troubleshot network cable problems and network configuration settings, and supported office hardware. I also delivered application support for tools such as a Case Tracking System and provided immediate user help through the help desk support section.

I also bring web development capability—proficient in HTML5, CSS3, and JavaScript—and I’m currently learning React Native libraries to boost my web development skills. I’m a flexible, adaptable team member and I’ve developed leadership through group and project leadership roles, backed by strong communication and a consistent commitment to professional excellence.

Experience

Work history, roles, and key accomplishments

IT Technician Intern

Hameco Limited

Aug 2025 - Feb 2026 (6 months)

Provided IT support for Glitch VR and REV F1 gaming arenas at Village Market by setting up PCs/consoles, troubleshooting network issues, and handling software and driver installations. Ensured gaming equipment and office networks ran at peak performance by replacing faulty hardware, resolving Windows/Mac OS issues, and running preventive maintenance to reduce downtime.

PC Console Setup Network Troubleshooting Installation Hardware Replacement (GPU RAM PSU)Steam NVIDIA AMD Drivers VR Gaming Support

ICT Support Attachment

Kiambu Law Courts

Jun 2024 - Sep 2024 (3 months)

Supported court ICT operations by identifying and resolving hardware, software, and networking issues to maintain stable network access for users. Assisted with printer and office hardware maintenance, troubleshot network cables and configurations, provided help desk user support, and supported the Case Tracking System used for daily case management.

Network Support Software support Help Desk Support User Support

ICT Officer (Courts)

Kiambu Law Courts

Jun 2024 - Sep 2024 (3 months)

Served as an ICT Officer for Kiambu Law Courts, maintaining stable network access and resolving hardware, printer, and network configuration issues to support successful court sessions. Provided application support for a case tracking system and offered immediate help desk user support for day-to-day court operations.

Maintaining Networks Help Desk Support Application Support

Education

Degrees, certifications, and relevant coursework

KCA University

Bachelor of Science, Information Technology

2020 - 2025

Activities and societies: Key modules: Systems Design & Development, Network Technologies, Distributed Systems.

Bachelor’s degree of Science in Information Technology at KCA University (Jan 2020 – July 2025). Key modules included Systems Design & Development, Network Technologies, and Distributed Systems.

KCA University

Bachelor of Science in Information Technology, Information Technology

2020 - 2025

Activities and societies: Key modules: Systems Design & Development, Network Technologies, Distributed Systems.

Bachelor of Science in Information Technology at KCA University (Jan 2020 to July 2025). Coursework included Systems Design & Development, Network Technologies, and Distributed Systems.

Kanyuambora Secondary School

Kenya Certificate of Secondary Education

2013 - 2015

Grade: Mean grade: B-

Kenya Certificate of Secondary Education at Kanyuambora Secondary School (2013–2015), with a mean grade of B-.

KANYUAMBORA Secondary School

Certificate of Secondary Education, Secondary Education

2013 - 2015

Grade: Mean grade: (B-). Mathematics: (B-), English: (B-), Biology: (B).

Certificate of Secondary Education at KANYUAMBORA Secondary School (2013 to 2015). Achieved mean grade (B-) with subject grades in Mathematics, English, and Biology.