At Gitech Computer Systems, I provide Level 1 and Level 2 technical support and troubleshoot hardware, software, networking, and application issues. I document solutions in the knowledge base, helping reduce recurring support requests.
I support Microsoft 365, Google Workspace, and enterprise applications, and manage user accounts and permissions. I also analyze system and application logs and escalate complex issues to engineering teams when needed.
Previously, I provided IT support at Regent Automobile Group, Somali Family Services, Worldcom Technologies Ltd, and Komasoft Solutions. My work included account administration, software and hardware troubleshooting, system installations, and remote and onsite user support.
