As a Freelance IT Specialist, I provide first-line and on-site support to clients, diagnosing hardware, software, network, and workstation issues. I configure and deploy computers, peripherals, routers, and wireless networks, and install operating systems and software.
At Upstate Kenya Auctioneers, I provided first-line technical support to employees and configured workstations and equipment. I also managed wireless networks and assisted with technology selection and integration.
Through Techbiz Limited, I supported users at Housing Finance Company of Kenya and Huduma Kenya, including resolving Zendesk tickets and assisting with network equipment installation. At Techbiz Limited, I also created user accounts, maintained technical documentation, and installed CCTV and alarm systems.
