Open to opportunities

Kenneth Fields

@kennethfields

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Motivated IT professional with expertise in desktop support and inventory management.

Zimbabwe

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative team environment.

I am an IT professional with a strong background in desktop support and inventory management. My experience includes working as an Inventory Technician at Lam Research, where I successfully decommissioned over 500 computers and set up computer rooms. I have a passion for technology and have dedicated time to self-learning programming languages like Python and C+ to enhance my technical skills.

Throughout my career, I have provided Tier 1 support for various organizations, including Rocketship Public Schools and Robert Half, where I assisted with troubleshooting and setup of computer systems and A/V equipment. My ability to adapt quickly to new environments and effectively manage time has allowed me to deliver exceptional customer service to over 70,000 users worldwide.

I am eager to leverage my skills in a dynamic IT environment where I can contribute to team success and continue my professional development.

Experience

Work history, roles, and key accomplishments

Inventory Technician I

Lam Research

Oct 2023 - Dec 2024 (1 year 2 months)

Responsible for decommissioning over 500 computers and setting up computer rooms. Involved in imaging processes to ensure efficient operations.

Imaging Windows MacOS Active Directory Problem Solving Networking Inventory Management Technical Support

Inventory Technician I

Astreya Partners

Jul 2021 - Jan 2022 (6 months)

Assisted with inventory and asset management, deployed and recovered laptop and desktop images, and provided customer support for over 70,000 users worldwide.

Inventory Management Customer Support Imaging Windows Technical Support Software Management Problem Solving

Desktop Support

Rocketship Public Schools

Jun 2021 - Jul 2021 (1 month)

Provided Tier 1 support on Windows and managed over 300 Chromebooks, resolving various technical issues and assisting with AV support.

Windows Chromebook Support A V Support Technical Troubleshooting Customer Service Problem Solving

Desktop Support

Robert Half

Mar 2021 - Jun 2021 (3 months)

Delivered Tier 1 support on Windows and Mac OS, enrolled and deployed over 60 computers, and assisted with AV support.

Windows MacOS Technical Support A V Support Imaging Customer Service Problem Solving

A/V Intern

Credit Karma

Jan 2020 - Apr 2020 (3 months)

Troubleshot A/V issues for 200 employees, managed A/V setups for meetings, and imaged Mac minis for office relocation.

Jira Technical Troubleshooting Time Management Customer Service

Warehouse Associate

Amazon

Jul 2019 - Sep 2019 (2 months)

Categorized and organized products to ensure accurate inventory, volunteered for overtime to enhance efficiency and customer satisfaction.

Inventory Management Scanning Equipment Customer Service Productivity

Waiter

Merrill Garden

Feb 2019 - May 2019 (3 months)

Served meals to residents in a retirement home, processed orders to reduce wait times, ensuring customer satisfaction.

Customer Service Order Processing Communication Teamwork Time Management

Housekeeper

Golds Gym

Jan 2017 - Mar 2018 (1 year 2 months)

Maintained cleanliness of the gym, created cleaning schedules, and ensured all necessary supplies were available for staff.

Team Management Customer Service Time Management

Education

Degrees, certifications, and relevant coursework

Year Up

Technical Training, Information Technology

2019 - 2020

Activities and societies: Learned about coding languages, participated in Twitch Hackathon and Dreamforce 2019.

Year Up is an intensive, competitive technical training and career development program with over 250 corporate partners, graduating thousands of students annually across the nation. The program includes college-level courses, professional training, and a six-month internship. Completed coursework in Network System Admin, Professional Skills, and Business Communications, with specialized training i