Looking for a job

Mar Bates

@marbates

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I resolve desktop, hardware, and user-support issues across Windows, macOS, and Linux.

United States

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What I'm looking for

I'm looking to apply my desktop support, troubleshooting, imaging, asset accountability, and customer-service experience in a role supporting end users and maintaining reliable IT systems.

I diagnose, repair, image, and configure PCs, laptops, tablets, and mobile devices across Windows, macOS, and Linux environments.

At Monster Computers, I repaired customer devices, installed components, re-imaged operating systems, configured hardware and software, and explained technical issues clearly to nontechnical users.

My work with the Defense Logistics Agency strengthened my asset accountability, documentation, inventory, workflow prioritization, and compliance practices. I also bring basic Cisco support, connectivity troubleshooting, Active Directory account support, Office 365, ticketing systems, and device management familiarity.

As a military noncommissioned officer, team leader, and instructor, I trained personnel, maintained high-value assets, troubleshot mission-critical equipment, and led teams under pressure. I hold an active government Secret clearance and bring a customer-focused approach to reliable end-user support.

Experience

Work history, roles, and key accomplishments

Materials Handler

Defense Logistics Agency

Oct 2023 - Oct 2024 (1 year)

Maintained accurate inventory using DSS accountability systems and supported hardware tracking practices relevant to IT asset management. Ensured proper handling, storage, and shipping of sensitive and hazardous materials.

DSS Inventory Management Asset Tracking Compliance Documentation HazMat

Second Shift Coatings - Supervisor

Hydro Extrusions North America

Feb 2017 - Mar 2018 (1 year 1 month)

Supervised a team of 50+ employees, ensuring operational efficiency, accountability, and safety compliance. Managed workflow coordination, issue resolution, and resource allocation.

Supervision Workflow Coordination Issue Resolution Resource Allocation Safety Compliance

Sales Associate

Home Depot

Oct 2016 - Oct 2017 (1 year)

Delivered high-quality customer service, resolving technical product inquiries and guiding customers on troubleshooting steps. Maintained department inventory accuracy and equipment readiness.

Customer Service Technical Support Inventory Accuracy Communication Skills

Repair Technician (Volunteer)

Monster Computers

Jan 2014 - May 2014 (4 months)

Diagnosed and repaired laptops, tablets, and PCs across Windows, Mac OS, and Linux systems. Performed OS re-imaging, component installation, system configuration, and basic networking troubleshooting.

Hardware Repair OS Re Imaging System Configuration Networking troubleshooting Windows MacOS Linux

Non-Commissioned Officer

United States Army

Trained personnel on systems, security procedures, and equipment maintenance. Troubleshot communication and technical equipment in mission-critical environments and maintained accountability of high-value assets.

Training Security Procedures Equipment Maintenance Troubleshooting Leadership Accountability

Non-Commissioned Officer

United States Marine Corps

Training Security Procedures Equipment Maintenance Troubleshooting Leadership Accountability

Education

Degrees, certifications, and relevant coursework

American Military University

Bachelor of Arts, Homeland Security

Bachelor of Arts in Homeland Security from American Military University.

Clark College

Associate of Applied Technology, Computer Networking

Associate of Applied Technology in Computer Networking, including Cisco Networking Systems, Microsoft Technology, Cloud Technology, and MS and Linux Server systems.